Customer Technical Support Specialist Denver, Colorado
Company: Xyleme
Location: Denver
Posted on: March 19, 2023
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Job Description:
**Customer Technical Support Specialist**Denver, Colorado - Full
Time Software isn't perfect - loyalty is earned when we are
responsive, empathetic, and provide alternatives when things go
wrong. In your role you are responsible for ensuring quick
attention and our best effort to resolve customer technical issues.
Primary Responsibilities Assist in the investigation, diagnosis ,
and resolution of customer technical issues. Provide clear problem
description to the engineering team. Secondary Responsibilities 1 +
years in a technical role in enterprise SaaS software Ability to
explain technical issues to non-technical customers Aptitude for
technical troubleshooting skills Excellent problem-solving skills
Excellent writing and communication skills (English) Experience
searching and updating tickets (JIRA experience desired) Ability to
search and decipher log files ( DataDog preferred) Benefits/Perks:
Ability to work flexibly from home and in our office in downtown
Denver Competitive compensation package including 100% paid
coverage for the employee (and generous coverage for dependents)
for Health, Dental, Life, Disability benefits Total compensation
for this role is market competitive, including a total compensation
range of $ 5 0 ,000-$ 65 ,000 (DOE)
Keywords: Xyleme, Denver , Customer Technical Support Specialist Denver, Colorado, Other , Denver, Colorado
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