Sr Mgr, Video Operations
Company: SPECTRUM
Location: Denver
Posted on: June 25, 2022
Job Description:
JOB SCOPE
The Video Operations Systems Engineering team is seeking a senior
manager to support a dynamic and highly competent engineering team.
The Video Ops Engineering team handles large scale hybrid
infrastructure comprising of cloud, local and shared platform
services and hardware. Successful candidate will have previous
experience as a manager is required as well as experience in a role
as an engineer. This position will drive strategic direction and
management across various platforms, in various locations, with
varying degrees of technology. Deploy and ensure consistent,
structured and disciplined practices to ensure stable product
delivery consistent with company initiatives and expectations.
DUTIES AND RESPONSIBILITIES
- Lead a group of highly competent engineers and assist them with
their daily administrative tasks such as completing tickets,
removing obstacles and escalating for them
- Support the engineering staff to be more productive and
successful thru direct involvement
- Direct and manage process improvement programs for video
operations and ensure consistent operational procedures
- Liaison between Product, Software Engineering, Video
Operations, Advanced Engineering and Technology services
- Lead an innovative, collaborative work team to produce
exceptional results delivering the customer experience.
- Manage relationships with vendors
- Provide Engineering support and direction for new or existing
technologies and current operations initiatives. This includes
hands on engineering work, on call and outage mitigation and
remediation.
- Actively contribute to reducing the mean time resolution of all
SI events.
- Assist in management and execution of products and projects
driven by video product and engineering
- Ensure that all engineers have an active development plan and
are progressing in their skill sets.
- Actively and consistently support all efforts to simplify and
enhance the customer experience
- Ensure adherence to company TQA policies.BASIC / MINIMUM
QUALIFICATIONS
- Bachelor's degree in engineering, Computer Science, or related
field, and/or equivalent work experience
- Minimum of eight (8) years of engineering management
experience
- Minimum seven (7) years experience in Video Control and DAC
Systems
- Minimum of three (3) years of direct supervision experience
ADDITIONAL JOB QUALIFICATIONS
- Strong ability to handle multiple projects and tasks context
switching
- Demonstrated ability to direct a team of highly function
engineers and managers.
- Must be able to work with internal/external clients, various
operation support groups, vendors, carriers and utilize all network
tools and resources to resolve the majority of trouble tickets
assigned.
- Intermediate knowledge of IP Multi-cast
- Advanced knowledge/operational background as either a team
member of another Operations Center, NOC or Computer Operator
- Ability to read, write and speak the English language to
communicate with employees, customers, suppliers, in person, on the
phone, and by written communications in a clear, straight-forward,
and professional mannerPREFERRED QUALIFICATIONS
- SCTE/BCTE certification or equivalent industry and/or vendor
specific certifications and training
- MBA or MS degree
#LI-AK EVD600-VIDEO 313496 313496BR
Here, employees dont just have jobs, they build careers. Thats why
we believe in offering a comprehensive package that rewards
employees for their contributions to our success, supports all
aspects of their well-being, and delivers real value at every stage
of life.
The pay for this position has a salary range of $107,600.00 to
$191,200.00. The actual salary offer will carefully consider a wide
range of factors, including your skills, qualifications, experience
and location. Also, certain positions are eligible for additional
forms of compensation such as bonuses.Required
Keywords: SPECTRUM, Denver , Sr Mgr, Video Operations, Other , Denver, Colorado
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