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Front Desk Agent

Company: The Crawford
Location: Denver
Posted on: October 13, 2019

Job Description:

15894BR Req #: 15894BR Why Us: Work Where You Belong... Are you an outgoing, fun, and hard-working individual that thrives in a fast-paced and diverse environment? We pride ourselves in our unparalleled service to our guests and we strive to hire experts in hospitality. Come join our team of hospitality professionals! The Crawford Hotel is a renowned, luxurious hotel within the iconic Denver Union Station. Originally opened in 1881, Denver Union Station is one of Denver's most important historical landmarks located right in the heart of downtown. It has welcomed presidents, queens, and countless other notable figures - all while helping to shape the City of Denver into what it is today. From blueprints, to terrazzo flooring, to iron staircases, many of the building's original features remain. We pride ourselves in being a hotel like no other and our team embodies that with their personalized, elevated service with every guest. Benefits for full-time team members include:

  • Free RTD EcoPass
  • Medical, Dental, and Vision Insurance options
  • 401K with company matching
  • Paid time off accruals
  • Discounted monthly membership to The Oxford Club, Fitness & Lifestyle
  • Discounts on Sage Hospitality hotels and restaurants Job Title: Front Desk Agent Location Name: Crawford Hotel City: Denver EEO Statement: We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Posting Overview: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Requirements: Competencies Strategic Skills Proficient in position required job skills and knowledge. Intelligent in grasping and integrating new information. Is an active learner with a strong sense of curiosity. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions. Operating Skills Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives. Is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results. Courage Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges. Energy & Drive Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals. Personal & Interpersonal Skills Welcoming and warm personality. Able to engage easily and actively connect with others. Is genuinely caring and compassionate; visibly demonstrates desire to understand others. Creates confidence and trust with others, is socially aware of self and others and is known for communicating the right message at the right time. Utilizes a variety of approaches and communication techniques tailored to each situation. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience. Positively accepts and provides feedback. Knowledge/Skills Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. Must have vision ability to read written communiques and monochrome computer screen. Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Abilities 90' of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Education/Formal Training High School diploma or equivalent Experience None required Material/Equipment Used Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95' Area of Interest: Front Desk & Guest Services Position Type: Full Time - Regular State: CO Address 1: 1701 Wynkoop Street [see job description] SHHJ0618

Keywords: The Crawford, Denver , Front Desk Agent, Sales , Denver, Colorado

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