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Bilingual Customer Service Representative

Company: Global Channel Management, Inc.
Location: Aurora
Posted on: June 28, 2019

Job Description:

Must be Bi-Lingual (English / Spanish) Several shifts available between 6am thru 6pm - flexibility needed Bilingual Customer Service Representative needs one (1) year of telephone customer service experience Bilingual Customer Service Representative requires: Microsoft Excel Must type at least 40 wpm. 10 key by touch with low rate of error customer service spanish/english Bilingual Customer Service Representative duties: Ability to sit and work on the phones in increments of 2 to 2 hours using a desk with a telephone headset Make contact with new customers within three to five days after new account set up Answer customer and dealer questions that arise during QA calls. Resolve process problems and specific customer issues by referring them back to the dealer that installed the alarm. Provide input to supervisor to assist in developing quality standards for processes and customer contact and identifying process steps that require QA calls

Keywords: Global Channel Management, Inc., Denver , Bilingual Customer Service Representative, Sales , Aurora, Colorado

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