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Call Center Agent

Company: Renew Anchored Dentures
Location: Englewood
Posted on: June 14, 2019

Job Description:

Call Center Agent Summary:The Contact Center Dental Implant Consultant is responsible for answering incoming calls from potential patients and follow up on warm leads. The role requires a compassionate conversation while explaining our treatment options, answering and asking questions, qualifying candidates and converting them into a consultation with a soft sale approach.Benefits of Joining Our TeamWork in a professional office settingCollaborative, cross-functional, team -oriented environmentCompetitive compensationSome work from home days if proven to be trustworthy, meetings KPIs and can work independentlyEssential Duties and Responsibilities:Qualify leads with a consultative conversation following our sales process through a series of questions, overcoming objections with the end goal of scheduling a free consultation and x-rayEnsures all questions are answered in a professional, informative, caring and correct manner.Get potential patients excited about the ReNew treatment option and alleviate any concerns or fearsGather, input and update prospective patient information for scheduling, follow-up and future marketing needsDocument all call information correctly and efficiently into our CRM tracking softwareMaintain a full understanding of all ReNew treatment options, scripting and process entry.Strive to increase knowledge of the ReNew treatment options and continually strengthen sales skillsMust be trustworthy and accountable when dealing with private health information being obtained during a callConsult Schedule duties, managing confirmations, reschedules, cancellations, backfilling open templatesMeet and track daily, weekly, monthly Key Performance IndicatorsSchedule flexibility to work some nights, weekends and holidaysSpecial projects and responsibilities may be added at the Supervisors discretionQualifications:Strong background in sales and customer serviceAbility to work in a fast paced environmentBasic computer skills, Typing average of 38-40 WPM, proficient in relevant computer applications required language skills, ability to hear clearly and sit for extended periods of timeMaintain a pleasant phone demeanor at all timesImpeccable time management and organizational skills

Keywords: Renew Anchored Dentures, Denver , Call Center Agent, Sales , Englewood, Colorado

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