Rooms Controller (Front Desk Agent / Phone duties as well) - Westin Denver Downtown - (19000EAV)
Company: Marriott International
Posted on: April 18, 2019
Here's To Your Journey with Westin At Westin, we are committed to
empowering the well-being of our guests by providing a refreshing
environment, thoughtful amenities, and revitalizing programming to
help ensure that they leave feeling better than when they arrived.
We recognize that travel can be disruptive to our guests
well-being, and were energized to assist as partners in helping
them maintain control and soaring above it all while on the road.
Everything we do is designed to help guests be at their best, and
they appreciate our supportive attitude, anticipatory service and
extensive knowledge on how to best assist them throughout their
stay. We are looking for dynamic people who are excited to join the
team and ready to jump into any situation to give a helping hand.
If youre someone who has is positive, adaptable and intuitive, and
has a genuine interest in the well-being of others around you, we
invite you to discover how at Westin, together we can rise. The
Westin Denver Downtown, located at 1672 Lawrence St, Denver,
Colorado, 80202 is currently hiring a Rooms Controller (Front Desk
Agent / Phone duties as well). Responsibilities include: Assign
room according to guest request and preferences whenever possible.
Pre-register designated guests and prepare key packets. Organize
and coordinate check-in/pre-registration procedures for arriving
groups. Review/Track/Accommodate requests for room/check-out
changes when possible; communicate status to appropriate staff.
Confirm reservations and cancellations. Review out-of-order rooms
daily. Ensure rates match market codes and document exceptions.
Verify and adjust billing for guests. File guest paperwork or
documentation. Set up/process all guest check-ins/check-outs.
Activate room keys. Secure valid payment. Identify any
over-commitments. Perform duplicate reservation checks; block
rooms. Run daily reports. Follow up with guests to ensure their
requests or problems have been met to their satisfaction. Receive,
record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards;
anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; prepare and
review written documents accurately and completely; answer
telephones using appropriate etiquette. Coordinate tasks and work
with other departments. Serve as a departmental role model. Develop
and maintain positive working relationships with others; support
team to reach common goals. Comply with quality assurance
standards. Stand, sit, or walk for an extended period of time.
Enter and locate information using computers and/or POS systems.
Move, lift, carry, push, pull, and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Denver , Rooms Controller (Front Desk Agent / Phone duties as well) - Westin Denver Downtown - (19000EAV), Sales , Denver, Colorado
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