DenverRecruiter
the smart solution for Denver jobs

Customer Service Representative/HME Support Rep.

Company: Mommy Jobs Online
Location: Fort Collins
Posted on: April 18, 2019

Job Description:

This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLMayraV when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Denver , Customer Service Representative/HME Support Rep., Sales , Fort Collins, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Sales Representative
Description: American Dream Home Improvement, Inc. Sales Representative Restoration Specialist Are you still searching for that perfect work-life balance Something that you can make your own hours without sacrificing (more...)
Company: American Dream Home Improvement
Location: Aurora
Posted on: 04/19/2019

Financial Services Agent
Description: The Agent Opportunity br br We look for people who: br br Want to make a positive difference in people's lives and in their community br Want a career that is both personally and financially (more...)
Company: State Farm
Location: Aurora
Posted on: 04/19/2019

State Farm Insurance Agent
Description: State Farm Insurance Agent The Agent Opportunity We look for people who: Want to make a positive difference in people's lives and in their community Want a career that is both personally and financially (more...)
Company: State Farm
Location: Aurora
Posted on: 04/19/2019


Health Insurance Agent - 1000s for free qualified leads, 100s of Guide
Description: Health Insurance Agent - 1000s for free qualified leads, 100s of Guide On-Demand Health Insurance Agent - work when where you want, free leads through your platform access Contract Health Insurance (more...)
Company: Assurance Wireless
Location: Cheyenne
Posted on: 04/19/2019

Contract Health Insurance Agent (commission paid daily, 100% autonomy,
Description: Contract Health Insurance Agent commission paid daily, 100 autonomy, On-Demand Health Insurance Agent - work when where you want, free leads through your platform access Contract Health Insurance (more...)
Company: Assurance Wireless
Location: Cheyenne
Posted on: 04/19/2019

Recruiters and Sales Professionals - PT/FT
Description: Nationwide discount Benefits company is in search of individuals interested in working as recruiting professionals
Company: Freedom at Home Team / AmeriPlan USA
Location: Aurora
Posted on: 04/19/2019

Store Counter Sales
Description: Our Store Counter Sales team members are knowledgeable and energetic with a passion for automotive parts.
Company: O'Reilly Auto Parts
Location: Cheyenne
Posted on: 04/19/2019

On-Demand Health Insurance Agent (contract, remote, daily commission,
Description: On-Demand Health Insurance Agent - work when where you want, free leads through your platform access Contract Health Insurance Agent - work when where you want, we generate thousands of free leads (more...)
Company: Assurance
Location: Cheyenne
Posted on: 04/19/2019

Sales and Customer Service
Description: Sales and Customer Service Mommy Jobs Online agents on the Sales Customer Service Program will offer customer service by taking inbound calls and emails from customers with inquiries about issues, new (more...)
Company: Mommyjobsonline
Location: Aurora
Posted on: 04/19/2019

Retail Sales Representative
Description: What you'll be doing... br br As a Verizon Retail Sales Representative, or what we like to call a Solution Specialist, you'll help our customers understand and love the products we sell. Utilizing (more...)
Company: Verizon
Location: Aurora
Posted on: 04/19/2019

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Denver RSS job feeds