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Representative, Sales Service - Inbound

Company: Rise Broadband
Location: Loveland
Posted on: January 12, 2019

Job Description:


We are looking for people to people, sales professionals to join our team. Successful candidates must be able to thrive in an environment that is fast paced and constantly changing. You must be an individual who is driven to maximize residential inbound sales inquiries into sales by demonstrating a good understanding of our services, evaluating customer needs and recommending the appropriate products, services and upgrades to ensure growth and retention of our customer base.

Essential Duties

Provide customers with product and service information

Build and maintain rapport with customers

Be positive, confident, reliable, friendly and engaged during all calls

Identify customer needs and resolve problems to inquiries regarding billing, sales and basic technical support

Provide product sales opportunities and promotions

Capture data, enter clearly and accurately

Recognize, document and alert the supervisor of trends in customer calls.

Use customer service skills to appropriately satisfy and retain customers

Utilize tools to check service availability; improve the rate of successful installation

Set appropriate expectations regarding installation and service; reschedule installation appointments as needed

Escalate calls as needed

Perform initial and periodic follow-up with customers to ensure satisfaction

Other duties as assigned

Requirements

Call center experience preferred

Must possess exemplary verbal, written and interpersonal communication skills, strong negotiation skills and a track record of telecommunication products is a plus.

Outstanding telephone and customer service etiquette Strong negotiation skills

Ability to work independently and be self-motivated

Strong computer skills; proficiency with Microsoft Office

Ability to navigate through several applications simultaneously

Suite, Google Earth and Web browser software a plus

Keyboard and/or typing skills 30 wpm minimum

Available to work Nights, Weekends, and Holidays

Bi-Lingual Spanish a plus.

Keywords: Rise Broadband, Denver , Representative, Sales Service - Inbound, Sales , Loveland, Colorado

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