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Representative, Sales Service - Inbound

Company: Rise Broadband
Location: Loveland
Posted on: January 11, 2019

Job Description:

We are looking for people to people, sales professionals to join our team. Successful candidates must be able to thrive in an environment that is fast paced and constantly changing. You must be an individual who is driven to maximize residential inbound sales inquiries into sales by demonstrating a good understanding of our services, evaluating customer needs and recommending the appropriate products, services and upgrades to ensure growth and retention of our customer base. Essential Duties Provide customers with product and service information Build and maintain rapport with customers Be positive, confident, reliable, friendly and engaged during all calls Identify customer needs and resolve problems to inquiries regarding billing, sales and basic technical support Provide product sales opportunities and promotions Capture data, enter clearly and accurately Recognize, document and alert the supervisor of trends in customer calls. Use customer service skills to appropriately satisfy and retain customers Utilize tools to check service availability; improve the rate of successful installation Set appropriate expectations regarding installation and service; reschedule installation appointments as needed Escalate calls as needed Perform initial and periodic follow-up with customers to ensure satisfaction Other duties as assigned Requirements Call center experience preferred Must possess exemplary verbal, written and interpersonal communication skills, strong negotiation skills and a track record of telecommunication products is a plus. Outstanding telephone and customer service etiquette Strong negotiation skills Ability to work independently and be self-motivated Strong computer skills; proficiency with Microsoft Office Ability to navigate through several applications simultaneously Suite, Google Earth and Web browser software a plus Keyboard and/or typing skills 30 wpm minimum Available to work Nights, Weekends, and Holidays Bi-Lingual Spanish a plus.

Keywords: Rise Broadband, Denver , Representative, Sales Service - Inbound, Sales , Loveland, Colorado

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