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Sales Support Specialist

Company: First American
Location: Denver
Posted on: December 7, 2018

Job Description:

Company Summary Join our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American Title Insurance Company (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. First American Title's National Commercial Services division provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. We believe that our people are the key to the company's continued success. Because our employees enable our future, we invest in theirs by supporting their careers and promoting their overall wellbeing. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For-- 2018 list for the third consecutive year and to more than 50 regional Best Places to Work lists. For more information, visit . Job Summary The primary responsibility of the Sales Support Specialist is to assist sales representatives and management in tracking orders, customer service requests, administrative support, and property searches.
Essential Functions

  • Gather information and prepare various reports using our database.
  • In the absences of the sales representative(s), answer phone calls and respond to e-mail, including handling confidential and/or urgent client questions and fulfilling requests.
  • Have a basic understanding of how to research land records for clients.
  • Communicate with "sister" offices to follow up on outstanding orders and projects.
  • Assist the escrow team with overflow as needed.
  • Assist with client event planning.Knowledge and Skills/Technology Used
    • Ability to work under pressure in a fast-paced environment and to adapt to changing needs of the clients or sales team with effective priority management skills.
    • Excellent verbal and written communication skills, including but not limited to: grammar, spelling and proofreading skills required.
    • Excellent working knowledge of Windows, Microsoft Office Software (Word, Excel, Powerpoint, etc.) and various file manipulation skills on a PC.
    • Adaptability: Effectively copes with change; learns quickly when facing problems; remains open-minded; adjusts to and works effectively with a variety of situations, individuals, groups, and customers. Alters one's approach as a situation evolves; easily accepts changes in the organization or job requirements.
    • Innovative: Challenges established ways of doing things by sharing resourceful ideas and solutions; pushes for continuous improvement in all ways of doing business; begins or introduces something new; offers creative ideas and approaches problems with curiosity and open-mindedness; champions new initiatives within and beyond the scope of own job.
    • Business Knowledge: Has knowledge about policies, practices, trends and information affecting the business and organization; translates business/professional knowledge and experiences to new situations; studies the global environment to identify opportunities to improve our competitive advantage.
    • Results-Oriented: Takes decisive action on opportunities to achieve specific outcomes; conveys a sense of urgency when appropriate; persists in the face of obstacles; drives to outcomes that reflect meeting or exceeding a standard of excellence; gets results and adds value in the organization by moving others to action; takes decisive action on emerging opportunities
    • Teamwork: Works effectively and cooperatively with other people; creates a commitment to common goals; values the contributions of all the team members; contributes to a positive environment where all team members participate and support each other; supports team decisions and listens carefully to understand various and diverse points of view; recognizes and celebrates team successes; minimizes organizational obstacles to help teams work more effectively.
    • Detail-Oriented: Ensures information is always reviewed and presented in a thorough and accurate manner; precisely captures information to complete work accurately; focuses on the smaller elements and/or the fine points of material or processes.
    • Initiative: Does more than is required or expected without prompting or direction from others; seeks ways to improve or enhance job results and avoid problems; finds or creates new opportunities.
    • Interpersonal Skills: Relates well to all kinds of people; listens well; builds rapport that promotes constructive and effective business interactions; uses diplomacy and tact; truly values people; diffuses tense situations comfortably
    • Relationship-Focused: Finds ways to create and maintain effective relationships with peers, other departments, vendors, and customers in order to maximize the organization's effectiveness; anticipates and identifies internal and external customer needs and is dedicated to meeting the expectations and requirements of those customers; acts with the customer in mind to overcome obstacles; identifies ways to share resources to complete tasks.
    • Self-Directed: Operates with little or no direction; successfully achieves goals and objectives while working in an autonomous environment.
      Typical Education
      • Bachelor's degree or equivalent combination of work and experience
        Typical Range of Experience
        • Real estate industry & title insurance knowledge strongly preferred.First American invests in its employee's development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out

          Keywords: First American, Denver , Sales Support Specialist, Sales , Denver, Colorado

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