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Sales Support Specialist

Company: Airgas Inc.
Location: Denver
Posted on: November 10, 2018

Job Description:

The Sales Support Specialist will focus on sales support for the Account Managers assisting to field customers concerns and questions.

This person may at times make outbound calls to proactively receive orders as well as complete research about the progress of an order using our SAP Computer system.

The representative may route calls to other departments if deemed necessary, and will work closely with AR, Admin, Sales Reps, and branches to resolve customer issues.

The focus will be to use product knowledge, customer service tools, and acquired sales skills to effectively service each customer in a professional manner according to Airgas' 3Cs policy; Connect, Consult, Confirm.

The incumbent will use proper phone etiquette to connect with customers, consult with them on their needs and will confirm the request by summarizing the phone conversation.

PRIORITIES WILL INCLUDE

To provide excellent customer service support in order to increase sales and profits of the customer account base.

Resolve customer complaints and problems.

Manage time and organize work to maximize completion of daily work responsibilities.

Provide necessary product explanation or research as needed by customer.

Efficient and accurate entry of credit memorandums.

Research products with vendors including pricing and availability details.

Works safely and meets the requirements of all safety procedures and rules as described by state, federal and company requirements.

OTHER DUTIES AS REQUIRED

This job description should not be construed to imply that these requirements are the exclusive standards of this position.

Incumbents are expected to follow any other reasonable instructions, and perform any other related duties, as may be required by their supervisor.

Performance of this job in a safe manner and in keeping with established Airgas policies is a condition of employment.

Qualifications

MINIMUM QUALIFICATIONS

Computer skills with comprehensive knowledge of computer order entry system Microsoft Word, Excel, Outlook and SAP.

Excellent communication skills.

Two years sales support experience.

Billing or accounting experience preferred

Ability to work independently and under some pressure to meet deadlines.

Must be able to work overtime, when necessary.

Must be able to work with a wide variety of people with different

personalities and background.

Must be able to operate in a drug-free workplace.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers or employees of the Company.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to work during prolonged standing, frequent bending, stooping, crouching, reaching, grasping, and feeling. The employee is required to reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical office machine parts.

The noise level in the work environment is usually moderate.

EOE AA M/F/Vet/Disability

Keywords: Airgas Inc., Denver , Sales Support Specialist, Sales , Denver, Colorado

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