Senior Sales Operations Consultant
Posted on: April 11, 2018
Employer (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. Employer offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit Employer for more information. --Job Description The Senior Sales Operations Consultant is responsible for supporting the day-to-day operations of the Digital Chat group in Medium Business for GEMS (Government, Education, Medium & Small) including analytics and reporting on site traffic and chats. This person will collaborate daily with the Sales Support Representatives to ensure team goals are met. This role is responsible for onboarding and training new hires, verifying process integrity, updating M&P documents, leading team meetings, answering chats in queue during high chat volume and handling customer escalations to create positive Digital interactions. Ideal candidate has a track record of cross-functional roles demonstrating improved metrics in a customer-facing sales or service channel. Major Areas of Responsibility: Works with SalesForce.com reporting and dashboards, and understands revenue data, sales funnel, and opportunities. Provides assistance with ad hoc reporting and other team initiatives. Serves as a liaison for the new hire during the on boarding process. First point of escalation for customers in the digital chat ecosystem. Makes recommendations to enhance productivity, sales revenue and collaboration between human resources, operations, sales, marketing, product and finance. Guides others in problem solving. Ensures sales operations policies/practices are reviewed/revised as technology and business conditions change. Develops/delivers training to sales force and other sales-facing tools. Creates very complex reports and account analysis. Assists in compensation related reporting, analysis, investigation and training for sales teams. Performs other duties as needed in support of the sales organization. Job Requirements Basic Qualifications: Bachelor's degree in Business or related field; or 2 years hands on experience in Telecommunication Sales or Project Management in lieu of degree; or 2 years of other related experience with reporting and analytics. Advanced skills in Microsoft Outlook, Excel, and PowerPoint Works both independently and interactively with others; works collaboratively and supports efforts of team members Ability to handle multiple projects at one time and be very detailed-oriented Must be able to facilitate various meetings and have the ability to state objectives, keep members on task, focus on next steps and determine action plans Preferred Qualifications: Prior experience leading a customer-facing team in a service and sales environment Project Management experience Experience with SalesForce.com Background in web design, digital media or computer science a plus Alternate Location: US-Colorado-Broomfield; US-Colorado-Denver; US-Colorado-Littleton Requisition #: 175361 This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at Employer -- EEO--Statement We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses").-- We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.-- Job duties and responsibilities are subject to change based on changing business needs and conditions.Nearest Major Market: Denver Job Segment: Sales Operations, Operations Manager, Telecom, Telecommunications, Sales, Operations, Technology
Keywords: CenturyLink, Denver, Senior Sales Operations Consultant, Sales, Littleton, Colorado
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