the smart solution for Denver jobs

Lead Sales Operations Consultant

Company: CenturyLink
Location: Denver
Posted on: January 14, 2018

Job Description:

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information. Job Description The Lead Sales Operations Consultant is responsible providing leadership, support and to help set the direction for the CenturyLink Small Business organization from a process improvement perspective. Activities will include quality assurance, sales opportunity management, system enhancements, and new product/process deployments.

  • Lead quality program for calls handled by consultants and collect detailed data to conduct program specific analysis, which will measure the effectiveness of consultant performance and impact to the customer experience.
  • Lead call calibration efforts facilitated with multiple call centers and vendor partners by documenting areas of variance, tracking action items, and maintaining quality assurance guidelines and scoring processes.
  • Ensure that QA approach is coordinated with and calibrated to other Key Performance Indicators for Small Business.
  • Initiate special QA studies to test hypotheses or size occurrences in coordination with Small Business centers.
  • Identify areas of process improvement, working with management to provide feedback to Call Center Training, Communications and Operations
  • Partners with Human Resources to monitor headcount and stay on top of changes within the organization, and can provide current updates.
  • Works with management to ensure job requisitions are opened and the hiring process is progressing timely.
  • Schedule and facilitate a variety of new hire meetings which include, but are not limited to the following types; manager planning, welcome and program overview, new team welcome and base review, status meetings, new hire feedback, and director readouts.
  • Assists the new hire complete necessary administrative tasks and requests various system access. Partners with the Sales Integration Manager to help oversee the completion of training.
  • Works with Salesforce reporting and dashboards, and understands revenue data, sales funnel, and opportunities.
  • Provides assistance with ad hoc reporting and other team initiatives.
  • Serves as a liaison for the new hire during the on boarding process.
  • Makes recommendations to enhance productivity, sales revenue and collaboration between human resources, operations, sales, marketing, product and finance.
  • Guides others in problem solving.
  • Ensures sales operations policies/practices are reviewed/revised as technology and business conditions change.
  • Develops/delivers training to sales force.
  • Leads project teams.
  • Creates very complex reports and account analysis.
  • Makes recommendations to Leadership. Qualifications
    • Bachelor's degree or equivalent education and 6+ years of experience
    • Ability to handle multiple projects at one time and be very detailed-oriented
    • Be business professional and can interact with all levels within the sales organizations, including directors and managers.
    • Must be able to facilitate various meetings and can state objectives, keep members on tasks, focus on next steps and determine action plans.
    • Have advanced skills in utilizing Excel.
    • Prepare ad hoc analyses and reports as necessary.
    • Author analysis, trend and performance commentary, notes, and summaries when/where appropriate Collaborate with Sales Effectiveness, Sales Operations, Business Intelligence, Finance, Human Resources and IT to maximize internal on boarding process & productivity.
    • Experience with salesforce. Alternate Location: US-Arizona-Phoenix; US-Colorado-Denver; US-Colorado-Littleton; US-Florida-Apopka; US-Georgia-Atlanta; US-Louisiana-Monroe; US-North Carolina-Charlotte; US-Wisconsin-La Crosse Requisition #: 169410 This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at EEO Statement We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

      Keywords: CenturyLink, Denver, Lead Sales Operations Consultant, Sales, Denver, Colorado

      Click here to apply!

      Didn't find what you're looking for? Search again!

      I'm looking for
      in category

Other Sales Jobs

Outbound Business-to-Business Experience Wanted
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Denver
Posted on: 01/17/2018

Up To $28 Per Hour For B2B Telemarketers
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Aurora
Posted on: 01/16/2018

Customer Service Representatives Needed
Description: We are currently seeking career minded individuals for our National Health Benefits company. FT/PT positions. We provide flexible
Company: AmeriPlan USA
Location: Denver
Posted on: 01/16/2018

Sales Superstars
Description: Are you a Sales or Marketing Superstar Do you love commission and performance based compensation We are searching for top producing sales professionals who want to earn CEO level income.
Company: Executives At Home
Location: Denver
Posted on: 01/16/2018

WE WANT YOU! Customer Service & Sales Rep
Description: Job DescriptionLike Customer Service Understand the importance of Sales WE WANT YOU We understand the importance of both. In fact, great customer service trust, loyalty, sales client longevity.We (more...)
Company: Ethos Consulting Group, Inc.
Location: Denver
Posted on: 01/16/2018

Work at home - Partner Service Rep.
Description: Our team is passionate about helping people go skiing and snowboarding more often The Role: We established high-performance Partner Services Team enhances our partners' experience with world-class enterprise (more...)
Company: Mommy Jobs Online
Location: Aurora
Posted on: 01/16/2018

Sales - Training Offered
Description: If you're exploring sales careers, you already know sales is the way to get ahead. You can sell just about anywhere, but the key is knowing how to spot the right opportunity. Have you ever noticed that (more...)
Company: Platinum Supplemental Insurance
Location: Denver
Posted on: 01/16/2018

Customer Service Reps from HOME. Earn up to $1000 Weekly. Limited Spots. Apply NOW
Description: We are currently Hiring customer services and health benefits reps who can
Company: Jumpstart consult
Location: Denver
Posted on: 01/16/2018

Part Time Assisted Sales Representative - Lakewood, CO
Description: Do you enjoy helping customers find product solutions that enrich their lives Do you want to represent globally recognized leader in the consumer electronics industries representing laptop computers, (more...)
Company: BDS Marketing
Location: Denver
Posted on: 01/16/2018

Sales position
Description: Currently interviewing for at home positions Work 100 at home online. No cold calling, no products,
Company: Ameriplan
Location: Lafayette
Posted on: 01/16/2018

Log In or Create An Account


Forgot password?

Find us on Facebook

Find us on LinkedIn

Get the latest Colorado jobs by following @recnetCO on Twitter!

Denver RSS job feeds