Lead Customer Support Representative | Management Training

Company: BTA Management
Location: Denver
Posted on: July 1, 2025

Job Description:

Ready to Build Lasting Client Connections in Denver? Join BTA Management Inc. as an Lead Customer Support Representative and Maximize Engagement for our client! BTA Management Inc. , a true leader in marketing and strategic client expansion, ignites brand presence and fosters profound customer loyalty with every initiative. We're actively seeking an ambitious, client-focused Entry Level Account Manager to elevate our flourishing team in Denver. This pivotal role involves nurturing and expanding relationships with esteemed Lumen clients, acting as a strategic partner to ensure their enduring satisfaction and unlock the full potential of Lumen's telecommunications solutions. Our essence thrives on forging authentic connections and propelling sustained advancement through unrivaled service. As an Entry Level Account Manager, you will embark on an intensive, hands-on development program within our firm. This comprehensive training will equip you with a deep understanding of Lumen’s residential and small business product offerings, advanced client relationship management strategies, effective account growth methodologies, and sophisticated problem-solving techniques for client-specific scenarios. Essential Functions of the Lead Customer Support Representative: Cultivate and sustain robust, long-term relationships with assigned Lumen clients, serving as their primary contact and trusted telecom advisor. Proactively engage clients to understand evolving needs, identify challenges, and strategically position Lumen solutions. Identify and capitalize on account expansion opportunities, directly contributing to revenue growth. Conduct thorough account reviews and needs assessments, analyzing usage and satisfaction for optimal service delivery. Act as an internal client advocate, collaborating with sales, support, and technical teams for a unified, superior experience. Prepare and deliver compelling presentations and proposals, showcasing additional Lumen service value. Negotiate service agreements and contract renewals, ensuring mutual benefit and long-term client retention. Maintain comprehensive, accurate client records within the CRM system. Monitor key account metrics and client health, providing regular reports and strategic insights to management. Stay abreast of industry trends, competitor activities, and Lumen product updates for proactive recommendations. Facilitate effective communication between clients and internal departments for timely information exchange. Participate in ongoing professional development to enhance expertise in telecom, account management, and client retention.

Keywords: BTA Management, Denver , Lead Customer Support Representative | Management Training, Sales , Denver, Colorado