Expert Customer Service Rep
Company: Dish
Location: Englewood
Posted on: February 1, 2025
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Job Description:
Company Summary
EchoStar is reimagining the future of connectivity. Our business
reach spans satellite television service, live-streaming and
on-demand programming, smart home installation services, mobile
plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes
and Sling TV.
Department Summary
Our Sales teams advocate for our products and the customers they
serve. We've built a loyal customer base by selling consumers,
retailers, affiliate partners, distributors and industry
stakeholders on the DISH brands with authenticity. The sales
department is critical to driving demand and creating strategic
partnerships across the industry.
Job Duties and Responsibilities
This is a case management customer service position that receives
highly escalated issues from a variety of avenues, including, but
not limited to: State Attorney General and Better Business Bureau
offices, the FCC, DISH Network executives and customers.
Case Managers are responsible for assisting customers on a wide
range of topics including billing, contract disputes, product
features, and resolving customer concerns in general. The job
requires the ability to problem solve, extensive knowledge of DISH
Network products and policies, and the ability to compose
well-written response letters or executive level summaries.
Case Managers are at the highest-level customer service position at
DISH Network. The expectations for the job are not only to resolve
customer concerns, but to generate business ideas or proposals to
make a positive impact on the company.
Key Responsibilities:
This is an in-person role. The shift is Tuesday - Saturday.
Skills, Experience and Requirements
Education and Experience:
Skills and Qualifications:
Salary Ranges
Compensation: $20.72/Hour - $29.61/Hour
Benefits
We offer versatile health perks, including flexible spending
accounts, HSA, a 401(k) Plan with company match, ESPP, career
opportunities and a flexible time away plan. All benefits can be
viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total
compensation will vary based on factors such as qualifications,
skill level and competencies; compensation is based on the role's
location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen,
which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position
is filled.
Keywords: Dish, Denver , Expert Customer Service Rep, Sales , Englewood, Colorado
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