Customer Service Rep-Henderson CO
Company: Diesel Direct Inc
Location: Henderson
Posted on: February 1, 2025
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Job Description:
CUSTOMER SERVICE REPRESENTATIVE Position Summary:The Customer
Service Representative will have frontline ownership of the promise
to deliver exceptional customer experiences. All customers are
important and should be treated accordingly. CSR will take direct
responsibility and ownership for external customer relationships,
order entry, and all customer billing. They will professionally
interact with customers to provide information in response to
inquiries about product, order status, services, and to resolve all
customer requests. CSR contributes to being a part if a positive
team dynamics through a cooperative work environment, a can-do
attitude, and the desire to exceed customer expectations. Roles &
Responsibilities:Customer Service Department: Manage incoming
calls, customer walk-ins, and the dynamics of the West Direct Oil
front desk. Maintain a working knowledge of how to solve customer
issues including; questions, pricing, and billing.Provide immediate
response to customer related inquiries. Provide reports and other
related sales support as required. Maintain scheduling for
"Recurring Orders"Scanning of daily deliveries to "Billing" for
processingMaintain hard copy file of all completed deliveries
Responsible for ordering and maintaining office supplies. Ensure
quotes and orders are input in a timely manner; meeting deadlines
from sales team and customers.Check availability on products in
stock and when not in stock, communicate with customer on estimated
time of arrival time.Comply with all company initiatives and
policies. Perform other related duties as may be assigned from time
to time. Requirements:A positive attitude Minimum 2 years'
experience within a customer service environmentAssociate degree or
related work experience. Computer operating skills in Excel, Word,
Outlook, Epicor P21, and our corporate CRM.Solid organizational and
ability to multi-task and to do so with a calm and professional
manner.Excellent verbal and written communication skills. Ability
to establish relationships and build credibility with customers.
Compensation details: 20-23 Hourly
WagePI24a25d53b28c-25660-36615126
Keywords: Diesel Direct Inc, Denver , Customer Service Rep-Henderson CO, Sales , Henderson, Colorado
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