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Customer Service Representative

Company: Fix-it 24/7
Location: Golden
Posted on: May 15, 2024

Job Description:

Fix-It 24/7 is looking for our next teammate! We are a fun-loving, goofy group that loves to have a great time while working hard to help our customers. We play games, compete in competitions for prizes, and rotate DJ responsibility for the office music. If you're looking for a place to call home where you can build a career while having fun with your team, this is the place to do it!The schedule for this role is 10 AM - 7 PM, Thursday - Monday.The OpportunityThe Customer Service Representative serves a critical function on our team making sure that our customers receive top-notch service. This role is responsible for answering incoming calls from customers, assessing their needs, and scheduling jobs for our customers.Our tight-knit team is more than just top-notch home services - at Fix-It 24/7, we provide every team member with the autonomy to do their job and build a lasting career. If you take pride in your work and build great relationships along the way, this is the place for you!Compensation & Benefits$18/hour + Performance Bonus and Incentives. Our CSRs averaged over $28/hour in 2023!Health (with a fully company-paid option), dental, vision, and life insurance401k with company match5 days PTO + 1 PTO Day in your birthday month + 6 days of Sick Time6 Paid HolidaysResponsibilitiesAnswer inbound calls from prospective and current customersSchedule appointmentsMake outbound calls to existing customers to schedule jobsDispatch on-call technicians to urgent customer needsPreferred QualificationsClear written and verbal communication skillsStrong phone contact handling skills and active listeningAbility to multi-task, prioritize and manage time effectivelyRequirementsWilling to undergo background and drug tests in accordance with state and federal lawHigh school diploma or equivalentSchedule: Thursday - Monday, 10 AM 7 PMLocation: In-Office, 16360 Table Mountain Parkway, Golden CO 80403#COFIHVACby Jobble

Keywords: Fix-it 24/7, Denver , Customer Service Representative, Sales , Golden, Colorado

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