Account Coordinator - National Sales (Hybrid: Onsite & Remote)
Company: US Foods
Location: Englewood
Posted on: November 20, 2023
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Job Description:
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY
THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community of
Food People! The Account Coordinator (AC) is part of US Foods'
team-based selling strategy to drive profitable growth. ACs
proactively support Account Executives (AEs) to optimize AE's
selling effectiveness by assisting with prioritizing, preparing,
performing, and pursuing customer opportunities. ACs will use their
knowledge of US Foods' customer contracts, products, services, and
tools to support the selling process.This position has been
segmented as hybrid meaning the work is a combination of
approximately 90 percent remote/virtual and 10 percent onsite at
any regional location as defined by the role segmentation.Typical
pay for this role is around $20.00 - $22.00 per hour.ESSENTIAL
DUTIES AND RESPONSIBILITIES Daily Operations - 5% Focus on the
timely and accurate completion of transactional support including,
but not limited to:--- Service queue: Monitor AC service queue and
take ownership of assigned AE requests--- Corporate requests:
Monitor customer requirements for assigned AEs / customers provided
from USF's National Sales corporate office (Air Traffic
Control-ATC).
Take timely and accurate action as directed Sales Support - 70% ---
Sales planning: Participate in weekly AE collaboration calls,
proactively monitor assigned AE's planned customer visits /
activities, and take actions to drive profitable growth--- Customer
impressions: Contribute to the company's outbound customer
impression goals by initiating pre-planned customer interaction---
Reporting and analytics: Produce and analyze customer-specific
reports to facilitate the following opportunities: maximizing
customer's contracted product utilization, decreasing slow/dead
inventory, improving service levels, tracking complicated orders
(customer events, large special orders)--- Customer business
reviews (CBRs): Prepare CBRs for AE's upcoming customer sales
calls, producing materials from existing templates, tracking
completion of reviews and providing detailed analysis on the impact
to sales; Monitor follow-up from business reviews, including
tracking post review activities, action items and communicating to
relevant stakeholders to ensure successful follow-up and
resolution--- Customer product / services:
Utilize customer relationship management platform to proactively
analyze customer product and service recommendations based on
customer-specific knowledge and leverage USF's e-commerce platform
to present opportunities to customers--- Customer profitability:
Make informed product conversion recommendations to AEs to drive
profitability; leverage product research on key attributes
(nutritional's, price, EB, compliance, etc.). Monitor follow-up
from product conversions including coordinating new item requests,
submitting customer's forecasted volume to Replenishment (DCTs),
and updating customer lists / order guides--- Customer rebates:
Analyze quarterly bank statements and other rebate programs to
identify opportunities to grow profitable sales, make
recommendations to AE and customers--- Customer promotions (Limited
Time Offers - LTOs): Coordinate and track LTOs and new/discontinued
items in conjunction with other functions--- Customer shopping
lists: Set up and proactively maintain customer's master shopping
lists and/or order guides to prevent out-of-stocks during
customer's ordering cycle; partner with Merchandising to find
acceptable customer product substitutes--- Customer proprietary
inventory: Monitor customer's proprietary slow moving and dead
inventory. Produce product listings and usage to AE and
customer.
Make recommendations to convert slow items to USF's exclusive
brands to optimize customer's service level--- General ledger
coding: Set up and maintain General ledger Coding and Invoice
Sequencing based on customer-specific requirements--- Customer
pricing / credits: Resolve customer pricing concerns with Customer
Operations. Upload mass credit/debit requests, as needed.
--- New customers: Partner with cross-functional partners to ensure
timely and accurate new customer set-up, on-boarding, and
maintenance--- Prospective customers: Analyze prospective
customer's product requirements and produce recommended order
guides--- Other duties as assigned Customer Retention - 20% ---
Identification of at-risk customers: Proactively identify at-risk
customers based on churn indicators, including tracking category
declines, poor service level and skip days; communicate and make
recommendations to AEs of at-risk accounts to be fed into SOS
processes and Customer Satisfaction routine Personal Development -
5% --- Engage in formal US Foods performance management programs---
Actively participate in personal development through conversations
with leadership and contributing to the creation of individual
development plans--- Attend sales meetings to keep apprised of
sales strategies and product trainings / cuttings to develop and
grow product / vendor
knowledgeSUPERVISIONNoneRELATIONSHIPSInternal: Customer Contact
personnel, National Sales, National Credit, National Customer
Maintenance, Merchandising, Replenishment, Revenue Management/
Pricing, Warehouse, Transportation, Finance/Inventory Control and
other functions as requiredExternal:
US Foods Customers and vendorsQUALIFICATIONSEducation/Training:
--- High School diploma/GED or a combination or education and
experience equivalent to a high school diploma, required---
Associates / Bachelor's degree or equivalent work experience,
preferredRelated Experience:--- Three (3) years in a sales, sales
support or sales analysis role with a prior track record for
providing key customer support and maintaining customer relations
is required--- Experience with analytics and preparing
presentations to report findings required--- Food service /
distribution experience preferred Knowledge/Skills/Abilities: ---
Excellent written and verbal communication skills--- Ability to
prioritize workload, meet deadlines and follow through on
commitments--- Intermediate computer skills including Microsoft
Word, Outlook, Excel and PowerPoint required--- Ability to learn
proprietary US Foods systems: eCommerce, Salesforce.com (SOUS),
PRISM, SODS, CDMR, Tandem--- Must possess strong analytical,
problem-solving, and organizational skills--- Ability to interpret
data and translate into actionable steps--- Team player who
collaborates well with others--- Ability to work independently and
in a collaborative manner--- Ability to work calmly under pressure
with limited oversight--- Ability to learn new processes and
technology while working in a changing environment--- Ability to
work with individuals at all levels both within USF as well as with
our customers; demonstrating business maturity--- Ability to work
overtime during periods of heavier workload--- Ability to work
holidays if business needs dictateThe following information is
provided in accordance with certain state and local laws.
Compensation depends on experience, geographic locations, and other
factors permitted by law.
In Colorado, the expected compensation for this role is between
$20.00 and $22.00 per hour. This role is also eligible for overtime
compensation. Benefits for this role include health insurance,
pre-tax spending accounts, retirement benefits, paid time off,
short-term and long-term disability, employee stock purchase plan,
and life insurance.
To review available benefits, please click here:
https://www.usfoods.com/careers/benefits.html . ***EOE
Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National
Origin/Protected Veteran/Disability Status***
Keywords: US Foods, Denver , Account Coordinator - National Sales (Hybrid: Onsite & Remote), Sales , Englewood, Colorado
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