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Front Desk Agent (Part-Time or Full-Time)

Company: SpringHill Suites Denver Downtown
Location: Denver
Posted on: May 28, 2023

Job Description:

Why us?

This role could be either part-time or full-time. We are looking for someone who could work either mid-shifts (i.e. 12p-8p) and PM shifts (i.e. 2:45pm-11:15pm).

Blending fun with style and elegance, Springhill Suites Denver Downtown and Degree Metropolitan Food + Drink are the perfect mix! We take our fun seriously, and work as a team to make the ordinary, extraordinary for each and every guest. Think you have what it takes? Join us!

Our Front Desk guest services team is the heart of our operation, truly. Ready to be challenged to offer not just great service, but also create memorable experiences! Do you have creativity that is waiting to burst forth? Are you a foodie who loves sharing knowledge about killer hotspots downtown? We need people like you - those who can rise to the occasion of helping guests celebrate birthdays, anniversaries, special events, all while effortlessly managing our reservation system and delivering a hassle-free, smooth experience of our hotel and the Mile High City.

EMPLOYEE PERKS! Why join the Springhill Suites and Degree Family?

-Employee Referral Program - $500 to $1000 based on position!
-Free Monthly RTD EcoPass
-Free Onsite Parking!
-Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers, restaurants and much, much more!
-Discounted Hotel rates at all Marriott/Starwood & Sage managed Hotels & Restaurants
-Medical, Dental, Vision, 401K & Flex Spending Account (FT Employees)
-Paid time off for Vacation, Sick days and Holidays (FT Employees)
-A fun work environment that encourages individually, recognition, growth & development
Welcome to the Springhill Suites Denver Downtown. A bold and inspiring new hotel where contemporary design mingles effortlessly with world-class service. Here, you can have it all. An energized downtown location. Spacious suites that don't compromise style for comfort. Dynamic meeting and event space perfect for collaboration or celebration. A visionary approach to business. At the SpringHill Suites Denver Downtown hotel, we offer more than a place to stay. Here, we offer a fresh, urban hotel experience unlike any other. Our partnership with Metro State University's Hospitality Learning Center enables our hotel to be a teaching and learning hotel, giving employees the chance to give back to the community by mentoring a continuous influx of student interns from Colorado's largest public university.

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Job Overview

Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.


-Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
-Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
-Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
-Balance and close all bank ticket codes, daily.
-Run night audit final after insuring all revenues are in balance nightly.
-Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
-Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
-Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
-Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
-Perform the duties of a Front Desk Clerk including express checkouts.

Keywords: SpringHill Suites Denver Downtown, Denver , Front Desk Agent (Part-Time or Full-Time), Sales , Denver, Colorado

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