Customer Sales Specialist
Company: Arrow Electronics
Location: Englewood
Posted on: May 26, 2023
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Job Description:
Position:
Customer Sales Specialist
Job Description:
Principal Accountabilities
Responsible for the day-to-day sales activities, sales support and
customer service tasks for specified customers and assigned
accounts. Maintains efficiencies in corporate operational processes
and procedures. Serves as a liaison between Arrow's internal
resources (field sales, engineering, supplier marketing,
manufacturing facilities, purchasing and other corporate
departments), suppliers, and customers.
Processes quotes and order preparation for specified customers and
works with centralized PM's for Quote and Debit information. Works
to ensure that Arrow is awarded full margin from suppliers for
fieldwork done. Thorough knowledge and accountability of supply
chain engagements such as: e-Compass (My Arrow). Coordinate
resources and processing of customer quotations (Quote Center,
Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add,
and SSG). Negotiate pricing (non-contract only), provide quote mark
up (owns strategy and application of cost plus mark up) and notify
customer of related price increases.
Problem Resolution: Work with appropriate supplier contacts and
internal departments to solve pre-sales and post-sales problems.
Ensures execution and manages the demand creation activity,
applicable contracts, value added programs, returns, invoicing,
credit, shipping issues, etc. Handles local expediting and assists
global opportunities through local escalation. Provide proactive
notification to customer of changes to delivery status, conduct
bond reviews with customer (Shortages & Turns), manage SMI (Slow
Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable)
customer conversations, own Hard & Planned Order management, PCN
(Product Change Notification) Coordination and deliver and maintain
the POI (Perfect Order Index). This is comprised of OTD (On-Time
Delivery) and E2E (End-to-End Order Quality).
Support Management: Support sales team with direct customer contact
for Order to Invoice process within Planned Demand. Liaison between
sales team and Infosys to perform root cause analysis and provide
more complex problem solving. Manage the interface on e-Compass
reports with Infosys, drive closure by managing exceptions (Dropped
Part, New Part), manage customer Forecast Response reports after
Infosys has taken action and drive closure by managing exceptions.
Support e-Compass engagements and manage bond requests, identifying
unit turn rates that are outside of branch goals and make
adjustments to ensure unit turn rates are met . Coordinate the
contract refresh clause and manual inventory sweep process from IPS
(In-Plant Store) or consignment back to PDC (Primary Distribution
Center). Attend/lead the customer shortage calls and set internal
action plan and communicate to appropriate account team
members.
Job Complexity
Has developed specialized skills or is multi-skilled through
job-related training and considerable on-the-job experience
Completes work under moderate supervision
Likely to act as an informal resource for colleagues with less
experience
Identifies key issues and patterns from partial/conflicting
data
Takes a broad perspective to problems and spots new, less obvious
solutions
Experience / Education
Typically requires a 2 year degree and 3-5 years of experience or
High school graduate with equivalent related experience. May
require specific certifications.
Annual Hiring Range/Hourly Rate:
$29.42 - $35.96
Actual compensation offer to candidate may vary from posted hiring
range based upon geographic location, work experience, education,
and/or skill level. The pay ratio between base pay and target
incentive (if applicable) will be finalized at offer.
Location:
US-MN-Bloomington, Minnesota (Hampshire Ave)
Time Type:
Full time
Job Category:
Business Support
EEO Statement:
Arrow is an equal opportunity employer. All applicants will be
considered for employment without attention to race, color,
religion, gender, age, sexual orientation, gender identity,
national origin, veteran or disability status. (Arrow EEO/AAP
policy) Associated topics: b2b, device, distributor, equipment,
inside sales, internal sales, inventory, procurement, warehouse,
wholesale
Keywords: Arrow Electronics, Denver , Customer Sales Specialist, Sales , Englewood, Colorado
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