Remote Part Time Customer Service Rep

Company: Aston Carter
Location: Denver
Posted on: March 19, 2023

Job Description:

Description:Successful candidate will take incoming calls from recent patients to reconcile their billing statements. They will respond via calls and emails, and will mail out letters to the customer. They will be responsible to answer all inquiries regarding their accounts, including but not limited to, account balances, outstanding balances, late fees, payoff schedules, changes of insurance, and disputes on the account.The Customer Service Representative will work as part of a team of professionals that use analytical and relationship-building skills to process a high level of inbound patient billing inquiries. When responding to inquiries Customer Service Representative's use professional manner and process knowledge to identify solutions to help resolve patient account inquiries. This position is supported by strong training, leadership and continuously strives to become a subject matter expert. Responsibilities:--- Answer promptly to inbound calls from patients/insurance companies regarding billing questions.--- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved issues.--- Gathers and enters patient information into hospital host system and R1 Tools--- Escalate high complexity billing issues for resolution to an associate or supervisor. --- Negotiate payments and payment plans with patients.--- Place outbound phone calls to initiate arrangements for patients to pay their medical/hospital bills --- Utilizes all chat, email and phone-based resources to solve complex issues for patients/callersSkills:Customer service, Call center, healthcare customer service, patient care, Inbound call, Customer support, Microsoft office, BilingualAdditional Skills & Qualifications:--- High School diploma or equivalent. --- 2 years customer service experience. --- Excellent customer service skills exhibiting good oral and written communication skills. --- Moderate computer skills (internet, email, MS Office) About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Denver , Remote Part Time Customer Service Rep, Sales , Denver, Colorado