NOW HIRING. E-Commerce Customer Service Representative ($18.27-$19.50)

Company: Miller International
Location: Englewood
Posted on: March 19, 2023

Job Description:

Miller International, Inc., apparel designer and distributor of Cinch and Cruel is seeking an E-Commerce Customer Service Representative to join our customer service team. The E-Commerce Customer Service Representative will play a fundamental role as a company liaison with our e-commerce customers. The primary responsibility of this position is to provide excellent service to our customers, respond efficiently to customer inquiries, maintain high customer satisfaction, and guide our customers through our product offerings and services. The candidate for this role must be professional, friendly, skilled in providing strong customer service, detail-oriented, patient, an advocate for our customers when necessary, and skilled in conflict and resolution management.

Our employees have the opportunity to work in a fun, casual, laid-back atmosphere. If you have customer service experience in the ecommerce field, then this is your opportunity to be a part of something great! We want to hear from you if you possess the following skills and qualifications, and are ready to join our team of positive, enthusiastic, and dedicated team members.

This exciting opportunity is not a remote position and is located at our corporate office in North Denver, Colorado.

Salary Range: $18.27 - $19.50 ($38,001 - $40,560)

Requirements

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Be self-motivated and have the ability to work with minimum supervision.
• Have a positive attitude and have the ability to work effectively with employees from multiple departments, customers, and account managers
• Have the ability to express ideas and thoughts verbally; Express ideas and thoughts in written form; Exhibit good listening and comprehension; Select and use appropriate communication methods.
• Have the ability to adapt. Adapt to change in the work environment; manage competing demands; Accept criticism and feedback; changes approach or method to best fit the situation; open to new ideas and responsibilities.
• Be Innovative. Display original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; considers cost and expediency when developing ideas.
• Have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Have outstanding follow up skills.
• Have strong planning, organization, and time management skills and have a high standard for attention to detail. Have the ability to prioritize and plan work activities, plan for additional resources, integrate changes smoothly, set goals and objectives, and work in an organized manner.
• Be driven to achieve results and function within a team environment
• Be comfortable working with computers and web-based applications.
• Be Punctual
  Requirements
  
  • Associates degree in Business or equivalent; or 2 years' experience in customer service support, preferably in an ecommerce setting; or equivalent combinations of education and experience.
  • Ability to read and interpret documents such as processes and operating instructions and procedure manuals. Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of employees of the organizations.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Very strong analytical skills and exposure to standard costing and related accounting concepts.
  • Thorough knowledge of Microsoft Office products
  • Blue Cherry and Avaya experience a plus
    
    Benefits
    
    Miller International offers spectacular benefits to ensure its employees are happy and healthy, and the Company firmly believes in the importance of maintaining a proper work-life balance. If this sounds like a position you genuinely want to fill, send us your resume and cover letter telling us about your experience in Customer Service and why you would like to work with us.
    
    Our success lies in the hands of our dedicated and loyal staff - and we only employ the best! We pride ourselves on a rich history 101 years in the making that embraces the tradition of hard work, distinction and providing unsurpassed quality products to our customers. Since 1918 Miller International has matured and consistently evolved to become what it is today: One of the most successful privately owned Companies in the Western Industry whose brands continue to gain impressive popularity and growth. We do it by treating each other with respect, and we do it all as a team that feels more like a family. We at Miller are guided by our Core Values and use them to measure the appropriateness of decisions, whether it be with vendors, customers or employees. The Core Values were created and approved by our employees as an affirmation that they are willing to be part of a Company that is guided by these principles. Associated topics: call center, csr, customer care representative, customer care specialist, representante de servicio al cliente, service agent, service specialist, support, technical support, tsr

Keywords: Miller International, Denver , NOW HIRING. E-Commerce Customer Service Representative ($18.27-$19.50), Sales , Englewood, Colorado