Guest Services Agent - PM Shift
Company: Hyatt Place Pena Station
Posted on: September 24, 2022
Hyatt Place Pena Station/ Denver Airport is ideally located for
exploring the Mile High City while staying close to the airport.
This beautiful 226 room hotel opened in November of 2019 and has a
full-service Starbucks and two-sided fireplace which offers a
relaxing and warm atmosphere to all employees and guests. We are
committed to making you feel as part of a culture and not just an
Hyatt Place Pena Station offers multiple benefits to our employees
including, medical/dental/vision insurance, flexible spending
account, short and long turn disability, paid time off, 401K
matching, tuition reimbursement, discounted hotel stays, discount
at Starbucks, etc.
As part of Sage Hospitality Group, we passionately strive to be the
best and create excellence in everything we do. We believe in
enriching lives one experience at a time. More than a slogan, we
empower our employees to make positive impacts on the communities
in which we live and work. By providing genuine service we build
relationships with our guests and value for our shareholders, and
we create unforgettable experiences.
No matter your daily role, Sage recognizes that your success is
about more than the work you do-it is really about who you are,
which is why we invest in your personal and professional growth. We
hope you consider joining us!
Responds in a professional and courteous manner to arriving,
departing and in-house guests by providing accurate and timely
information and services. Responds to telephone and in-person
inquiries regarding reservations, hotel information and guest
-Greets and completes established check-in procedures for arriving
guests on a daily basis, using both manual and computerized
methods, in order to ensure guest are satisfied and in rooms as
-Facilitates guest departure (check-out) on a daily basis by
following established manual and computer procedures in order to
close guest accounts and open the room for the next sell.
-Regularly calculates and/or posts monies, receipts, guest accounts
and other forms of credit using accurate, proper cash handling
methods and established procedures in order to present the customer
with timely and precise hotel charges upon check-out and maintain
accurate hotel records.
-Courteously answers inquiries and accepts reservations, both in
person and by telephone, by accurately communicating hotel rates
and information and by using suggestive selling techniques to sell
room nights, increase occupancy and revenue.
-Maintains good customer relations by keeping abreast of all
in-house and area functions in order to answer questions and
concerns with timely and knowledgeable responses, in person and on
-Operates the PBX equipment by accepting incoming calls, assisting
outgoing calls, scheduling and setting wake-up calls and paging
guests to provide guests with timely and efficient service.
-Controls cash transactions at the front desk and maintains
complete responsibility for personal bank as specified by hotel
bank agreement policy.
-Maintains a friendly, cheerful and courteous demeanor at all
Keywords: Hyatt Place Pena Station, Denver , Guest Services Agent - PM Shift, Sales , Denver, Colorado
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