Front Desk Agent
Company: The Westin Westminster
Posted on: September 24, 2022
Assist guests with arrival and departure from hotel, while
providing positive guests experiences.
- Greet customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to and understand
requests, respond with appropriate action and provide accurate
information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving
information from a computer system, confirming pertinent
information including number of guests and room rate. Promote HEI
Hotels and Resorts and brand marketing programs. Make appropriate
selection of rooms based on guest needs. Code electronic keys.
Non-verbally confirm the room number and rate. Provide welcome
folders containing room keys, certificates, coupons and refreshment
center keys as appropriate.
- Verify and imprint credit cards for authorization using
electronic acceptance methods. Handle cash, make change and balance
an assigned house bank. Accept and record vouchers, traveler's
checks, and other forms of payment. Convert foreign currency at
current posted rates. Post charges to guest rooms and house
accounts using the computer.
- Promptly answer the telephone using positive and clear
communication. Input messages into the computer. Retrieve messages
and communicate the content to the guest. Retrieve mail, small
packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain
satisfaction. In the event of dissatisfaction, negotiate
compromise, which may include authorizing revenue allowances.
- Field guest complaints, conducting thorough research to develop
the most effective solutions and negotiate results. Listen and
extend assistance in order to resolve problems such as price
conflicts, insufficient heating or air conditioning, etc.
- Remain calm and alert especially during emergency situations and
heavy hotel activity. Plan and implement detailed steps by using
experienced judgment and discretion.
- Comply with attendance rules and be available to work on a
- Perform any other job related duties as assigned.
Pay range: $17-$18 hourly
Recently renovated and ideally positioned 15 minutes from both
Denver and Boulder, The Westin Westminster provides convenient
access to the 16th Street Mall and Pearl Street Mall, as well as
abundant outdoor recreation afforded by the Rocky Mountains.Our
Vision is to be the premier employer in the hospitality sector
between Denver and Boulder. We recently received the AAA 4 Diamond
rating, and we offer free meals to our associates as well as
monthly employee appreciation celebrations, incentives for
excellent customer service, and discounted hotel stays. Apply today
and join an outstanding hotel focused on providing the highest
quality of hospitality to our guests!Don't meet every single
requirement of this job? Studies have shown that women and people
of color are less likely to apply to jobs unless they meet every
single qualification. At HEI we are dedicated to building a diverse
and inclusive workplace, so if you're excited about this role but
your experience doesn't align perfectly with every qualification in
the job description, we encourage you to still send in your
information. You may be the perfect candidate for this or for other
roles within our organization!We value U.S. military experience and
invite all qualified military candidates to apply.
Keywords: The Westin Westminster, Denver , Front Desk Agent, Sales , Westminster, Colorado
Didn't find what you're looking for? Search again!