Front Desk Agent
Company: Embassy Suites Denver Downtown
Posted on: August 7, 2022
The Embassy Suites by Hilton Denver Downtown and Convention
Are you looking for a place that will inspire and challenge you?
Let us be that place, as we show you the joys of working in
This Embassy Suites by Hilton is a gateway to Denver's lively
downtown scene. Boasting a contemporary convention venue, our
Silver LEED----certified hotel is within walking distance of the
best attractions in the downtown area.
The team at the Embassy Suites by Hilton Denver Downtown looks
forward to sharing their experiences with you and can offer you an
environment focused on learning and development. Come and choose
your next career adventure at our Embassy Suites and not only have
fun where you work but be a part of our unconventional,
approachable, down to earth team!
Submit your resume and application today!
Rooms - This adventure gives you the ability to test your
hospitality skills in a fast paced environment and see how much of
an impact you have on the overall hotel operation.
Responds in a professional and courteous manner to arriving,
departing and in-house guests by providing accurate and timely
information and services. Responds to telephone and in-person
inquiries regarding reservations, hotel information and guest
-Greets and completes established check-in procedures for arriving
guests on a daily basis, using both manual and computerized
methods, in order to ensure guest are satisfied and in rooms as
-Facilitates guest departure (check-out) on a daily basis by
following established manual and computer procedures in order to
close guest accounts and open the room for the next sell.
-Regularly calculates and/or posts monies, receipts, guest accounts
and other forms of credit using accurate, proper cash handling
methods and established procedures in order to present the customer
with timely and precise hotel charges upon check-out and maintain
accurate hotel records.
-Courteously answers inquiries and accepts reservations, both in
person and by telephone, by accurately communicating hotel rates
and information and by using suggestive selling techniques to sell
room nights, increase occupancy and revenue.
-Maintains good customer relations by keeping abreast of all
in-house and area functions in order to answer questions and
concerns with timely and knowledgeable responses, in person and on
-Operates the PBX equipment by accepting incoming calls, assisting
outgoing calls, scheduling and setting wake-up calls and paging
guests to provide guests with timely and efficient service.
-Controls cash transactions at the front desk and maintains
complete responsibility for personal bank as specified by hotel
bank agreement policy.
-Maintains a friendly, cheerful and courteous demeanor at all
Keywords: Embassy Suites Denver Downtown, Denver , Front Desk Agent, Sales , Denver, Colorado
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