Front Desk Agent

Company: Best Western Denver Southwest
Location: Denver
Posted on: August 7, 2022

Job Description:

Best Western Denver Southwest 1140 S. Vance St. Lakewood, CO 80227 We are looking for a full or part time Front Desk Agent mainly 3 p.m.-11 p.m. to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include, but are not limited to, registering guests, managing reservations, providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Welcome guests upon their arrival and assign rooms Perform all check-in and check-out tasks Register guests collecting necessary information Manage online and phone reservations Inform customers about payment methods and verify their credit card data Provide information about our hotel, available rooms, rates and amenities Respond to guest complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Communicate with engineering regarding maintenance issues Confirm group reservations and arrange personalized services for VIP customers and event attendees Performs other duties when assigned l additional facilities and services, when appropriate Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Understanding of how travel planning websites operate, i.e. Expedia, Booking, Trip Advisor and others Customer service attitude Has strong organization and communication skills Dresses professionally Can handle stressful situations Has a good attitude Job Types: Full-time, Part-time Pay: Up to $18.00 per hour Employment Type: Full Time Salary: $18 Hourly Bonus/Commission: No

Keywords: Best Western Denver Southwest, Denver , Front Desk Agent, Sales , Denver, Colorado