Front Desk Agent
Company: Best Western Denver Southwest
Location: Denver
Posted on: August 7, 2022
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Job Description:
Best Western Denver Southwest 1140 S. Vance St. Lakewood, CO
80227 We are looking for a full or part time Front Desk Agent
mainly 3 p.m.-11 p.m. to serve as our guests' first point of
contact and manage all aspects of their accommodation. Hotel Front
Desk Agent responsibilities include, but are not limited to,
registering guests, managing reservations, providing information
about rooms, rates and amenities. If you have a knack for customer
service and work experience in the hotel industry, we'd like to
meet you. Ultimately, you will help create a pleasant and memorable
stay for our guests. Responsibilities Welcome guests upon their
arrival and assign rooms Perform all check-in and check-out tasks
Register guests collecting necessary information Manage online and
phone reservations Inform customers about payment methods and
verify their credit card data Provide information about our hotel,
available rooms, rates and amenities Respond to guest complaints in
a timely and professional manner Liaise with our housekeeping staff
to ensure all rooms are clean, tidy and fully-furnished to
accommodate guests' needs Communicate with engineering regarding
maintenance issues Confirm group reservations and arrange
personalized services for VIP customers and event attendees
Performs other duties when assigned l additional facilities and
services, when appropriate Skills Work experience as a Hotel Front
Desk Agent, Receptionist or similar role Understanding of how
travel planning websites operate, i.e. Expedia, Booking, Trip
Advisor and others Customer service attitude Has strong
organization and communication skills Dresses professionally Can
handle stressful situations Has a good attitude Job Types:
Full-time, Part-time Pay: Up to $18.00 per hour Employment Type:
Full Time Salary: $18 Hourly Bonus/Commission: No
Keywords: Best Western Denver Southwest, Denver , Front Desk Agent, Sales , Denver, Colorado
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here to apply!
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