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Front Desk Agent - Breckenridge DoubleTree - HOUSING AVAILABLE - Full & Part Time - Year Round

Company: Vail Mountain
Location: Granby
Posted on: June 25, 2022

Job Description:

Reach Your Peak at Vail Resorts.As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether youre looking for seasonal work or the career of a lifetime, join us today to reach your peak.As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.As Front Desk Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front OfficeAgent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: with daily Front Office operationsResponsibilities include:

  • Provide prompt service and actively seek opportunities to drive Guest satisfaction
  • Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
  • Manage, resolve or escalate any and all Guest complaints quickly
  • Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
  • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
  • Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
  • Attend all Front Office meetingsFront Desk Agents serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
    • Excellent interpersonal and communication skills
    • Commitment to delivering a high level of customer service
    • Ability to work under pressure
    • Excellent grooming standards
    • Flexibility to respond to a variety of work situationsOne of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.The budgeted range starts at $17. Actual pay will be adjusted based on experience. The perks and benefits include
      Free ski passes for employees 401(k) retirement plan Accrued Sick Time Discount lift tickets for friends and family Free ski lessons Discounted lodging, food (including $5 meals), gear, and mountain shuttles Discounted bike haul & golf Excellent training & professional development Seasonal Full Time roles are eligible for the above, plus
      Critical Illness and Accident plansMedical, Dental, and Vision insurance (only available once eligible employees work 750 hours) Free ski passes for dependents If youre hard working and feel exhilarated serving others, youll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If youre interested in moving mountains in your career, come work with us at Breckenridge where youll instantly feel at home. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 434391 Required
      Preferred
      Job Industries
      • Hotel & Hospitality

Keywords: Vail Mountain, Denver , Front Desk Agent - Breckenridge DoubleTree - HOUSING AVAILABLE - Full & Part Time - Year Round, Sales , Granby, Colorado

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