Front Desk Agent - Breckenridge DoubleTree - HOUSING AVAILABLE - Full & Part Time - Year Round
Company: Vail Mountain
Location: Fairplay
Posted on: June 25, 2022
Job Description:
Reach Your Peak at Vail Resorts.As a community of adventurers
and discoverers, Vail Resorts delivers an experience of a lifetime
to our guests and our employees. Our team is made whole by the
brave, passionate individuals who ambitiously push boundaries and
challenge the status quo. Whether youre looking for seasonal work
or the career of a lifetime, join us today to reach your peak.As of
Nov. 15, 2021, Vail Resorts will be requiring all employees across
North America to be vaccinated for COVID-19.As Front Desk Agent,
you will assist in daily Front Office operations and work with
customers and Guests to serve their needs and provide an excellent
customer service experience. A Front OfficeAgent is responsible for
managing the first impressions of our Guests and, therefore, must
perform the following tasks to the highest standards: with daily
Front Office operationsResponsibilities include:
- Provide prompt service and actively seek opportunities to drive
Guest satisfaction
- Ensure the team are kept fully aware of any relevant feedback
from either the Guests or other departments
- Manage, resolve or escalate any and all Guest complaints
quickly
- Work with all facilities and services provided within the hotel
and identify opportunities for up-selling and promoting new or
ongoing events
- Advise team of any special events or VIP Guests in the hotel
for events or for general accommodations
- Ensure a high level of product knowledge of the hotel and the
local area and be aware of the daily hotel event schedule
- Attend all Front Office meetingsFront Desk Agents serving
Hilton Worldwide Brand hotels and vacations are always working on
behalf of our Guests and working with other Team Members. To
successfully fill this role, you should maintain the attitude,
behaviors, skills, and values that follow:
- Excellent interpersonal and communication skills
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situationsOne of
the most recognized names in the industry, Hilton Hotels & Resorts
offers travelers a world of authentic experiences. The brand
continues to be the innovative, forward-thinking global leader of
hospitality. With products and services that meet the needs of
tomorrow's savvy global travelers, we shape experiences in which
every Guest feels cared for, valued, and respected.The budgeted
range starts at $17. Actual pay will be adjusted based on
experience. The perks and benefits include
Free ski passes for employees 401(k)
retirement plan Accrued Sick Time Discount lift tickets for friends
and family Free ski lessons Discounted lodging, food (including $5
meals), gear, and mountain shuttles Discounted bike haul & golf
Excellent training & professional development Seasonal Full Time
roles are eligible for the above, plus
Critical Illness and Accident
plansMedical, Dental, and Vision insurance (only available once
eligible employees work 750 hours) Free ski passes for dependents
If youre hard working and feel exhilarated serving others, youll
feel right at home in our authentic ski town and world-class
mountain resort. As a community of adventurers and discoverers, we
deliver an experience of a lifetime to every single guest that
visits our mountain town. If youre interested in moving mountains
in your career, come work with us at Breckenridge where youll
instantly feel at home. Vail Resorts is an equal opportunity
employer. Qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, sexual orientation, gender identity, disability, protected
veteran status or any other status protected by applicable
law.Requisition ID 434391 Required
Keywords: Vail Mountain, Denver , Front Desk Agent - Breckenridge DoubleTree - HOUSING AVAILABLE - Full & Part Time - Year Round, Sales , Fairplay, Colorado
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