Contact Center Agent
Company: Denver
Location: Denver
Posted on: June 25, 2022
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Job Description:
The Reservationist is primarily responsible for taking
reservations and communicating guest inquiries accurately. Call
Center Reservationists also follows up with every reservation to
ensure that the venue has the information needed to provide
absolute delivery of each reservation. Most communication will be
handled over the phone although some processes are dealt with via
written communication.RESPONSIBILITIESAnswer incoming calls in a
timely mannerTake reservation effectively following TOG's Standard
Operating ProcedureNotes any special request on each reservation
and code guests accordinglyMust be familiar with multiple
restaurants and specific offerings and services to provide the
mostaccurate informationHandles guest inquiries and complaints
courteously and efficiently within the company policy andalso
advise managementProcess orders, forms, requests and reportsMust be
familiar with all marketing programsProvide the highest level of
customer service at all timesAble to direct calls to appropriate
personResponds professionally to various requests and inquiries by
email and phonePromotes positive guest and employee relationsDuties
include, organizing office supplies, checking fax machine, and
other duties as assignedQUALIFICATIONSHigh level of computer
skills: Open Table, Microsoft Outlook, Word, Excel, AdobeRecognizes
and handles confidential information with a high degree of
sensitivityAbility to set priorities and meet deadlinesMust have
the ability to acknowledge, solve problems and coordinate decision
in an expedited and efficient manner.Excellent phones etiquette,
speak clearly, have reservation knowledge and the ability to multi
taskGood writing, time management, interpersonal, organizational,
and communication skillsThe ability to work in a fast paced
environment and adapting to changes with easeGood working knowledge
of office equipment (i.e. PC, fax, copier)Professional demeanor a
mustMust be able to type at least 50 wpm.You must be punctual,
reliable, and able to work Saturday and SundaysMust be able to work
30-40 hours per week including Saturdays, Sundays, Holidays and
evening shifts
Keywords: Denver, Denver , Contact Center Agent, Sales , Denver, Colorado
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