Contact Center Agent

Company: Denver
Location: Denver
Posted on: June 25, 2022

Job Description:

The Reservationist is primarily responsible for taking reservations and communicating guest inquiries accurately. Call Center Reservationists also follows up with every reservation to ensure that the venue has the information needed to provide absolute delivery of each reservation. Most communication will be handled over the phone although some processes are dealt with via written communication.RESPONSIBILITIESAnswer incoming calls in a timely mannerTake reservation effectively following TOG's Standard Operating ProcedureNotes any special request on each reservation and code guests accordinglyMust be familiar with multiple restaurants and specific offerings and services to provide the mostaccurate informationHandles guest inquiries and complaints courteously and efficiently within the company policy andalso advise managementProcess orders, forms, requests and reportsMust be familiar with all marketing programsProvide the highest level of customer service at all timesAble to direct calls to appropriate personResponds professionally to various requests and inquiries by email and phonePromotes positive guest and employee relationsDuties include, organizing office supplies, checking fax machine, and other duties as assignedQUALIFICATIONSHigh level of computer skills: Open Table, Microsoft Outlook, Word, Excel, AdobeRecognizes and handles confidential information with a high degree of sensitivityAbility to set priorities and meet deadlinesMust have the ability to acknowledge, solve problems and coordinate decision in an expedited and efficient manner.Excellent phones etiquette, speak clearly, have reservation knowledge and the ability to multi taskGood writing, time management, interpersonal, organizational, and communication skillsThe ability to work in a fast paced environment and adapting to changes with easeGood working knowledge of office equipment (i.e. PC, fax, copier)Professional demeanor a mustMust be able to type at least 50 wpm.You must be punctual, reliable, and able to work Saturday and SundaysMust be able to work 30-40 hours per week including Saturdays, Sundays, Holidays and evening shifts

Keywords: Denver, Denver , Contact Center Agent, Sales , Denver, Colorado