Front Desk Agent

Company: Hotel Teatro
Location: Denver
Posted on: May 16, 2022

Job Description:

FREE RTD EcoPass provided to all Colleagues!!!$16.50/hr Looking for Open Availability (willing to work with schedules) Hiring for both Part-Time and Full-Time positions The Front Desk Agent greets all guests with a caring, professional and helpful demeanor as well as assists the check- in and check- out processes. The Front Desk Agent settles guest accounts and performs various monetary transactions upon request, handles guest questions and concerns timely and professionally. Essential Functions of the Job:

• Approaches all encounters with guests and employees in a friendly, professional, and service-oriented manner.
• Maintains high standards throughout daily assignment.
• Maintains a high level of guest satisfaction by doing whatever is within his/her power to ensure each guest is satisfied with his/her stay. If the situation requires greater authority, contacts the supervisor or manager on duty.
• Greets guests in a pleasant manner.
• Checks in guests properly, using names, using established departmental protocol, unless otherwise instructed by management.
• Takes immediate corrective action when guests' needs are not met and logs all guest inconveniences using the GQR format.
• Attends and contributes input to required meetings.
• Performs miscellaneous tasks as assigned by management.
• Communicates effectively and immediately any situations which may require management assistance.
• This may include employee-related issues as well as guest issues.
• Assists in maintaining cleanliness of office areas.
• Maintains professional appearance and conduct at all times.
• Demonstrates working knowledge of safety and fire procedures.
• Explains the hotel and services according to departmental protocol.
• Answers telephones according to protocol.
• Assists in emergency and security procedures as directed by management and the established emergency plan.
• Maintains accurate billing and checkout documentation, including allowance slips, for all transactions.
• Assists in training of new front office personnel.
• Invites our departing guests to return and offers assistance in making new reservations. Additional Job Duties:
  • Completes tasks and projects delegated by management; assists other departments as business volumes and staff levels demand.
  • Completes shift checklists and informs management if there is anything that time does not permit.
  • Reports to work in a neatly groomed and acceptable manner as outlined in the employee handbook and departmental rules.
  • Reports to shift on time.
  • Enforces and complies with all policies and procedures for Hotel Teatro. SCHEDULE REQUIREMENTS: Hotel Teatro is a 24 hour operation and as such schedules are based on business necessity which include but not limited to weekends, holidays and evenings. Benefits:
    • Sick and Vacation days all start from first 60 days
    • Medical, Dental and Vision at 60 days
    • 401k + Match at 6 months
    • Room and Restaurant Discounts
    • RTD Ecopass
      
      
      
      PI176887825

Keywords: Hotel Teatro, Denver , Front Desk Agent, Sales , Denver, Colorado