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Front Desk Agent

Company: Hotel Teatro
Location: Denver
Posted on: May 16, 2022

Job Description:

FREE RTD EcoPass provided to all Colleagues!!!$16.50/hr Looking for Open Availability (willing to work with schedules) Hiring for both Part-Time and Full-Time positions The Front Desk Agent greets all guests with a caring, professional and helpful demeanor as well as assists the check- in and check- out processes. The Front Desk Agent settles guest accounts and performs various monetary transactions upon request, handles guest questions and concerns timely and professionally. Essential Functions of the Job:

  • Approaches all encounters with guests and employees in a friendly, professional, and service-oriented manner.
  • Maintains high standards throughout daily assignment.
  • Maintains a high level of guest satisfaction by doing whatever is within his/her power to ensure each guest is satisfied with his/her stay. If the situation requires greater authority, contacts the supervisor or manager on duty.
  • Greets guests in a pleasant manner.
  • Checks in guests properly, using names, using established departmental protocol, unless otherwise instructed by management.
  • Takes immediate corrective action when guests' needs are not met and logs all guest inconveniences using the GQR format.
  • Attends and contributes input to required meetings.
  • Performs miscellaneous tasks as assigned by management.
  • Communicates effectively and immediately any situations which may require management assistance.
  • This may include employee-related issues as well as guest issues.
  • Assists in maintaining cleanliness of office areas.
  • Maintains professional appearance and conduct at all times.
  • Demonstrates working knowledge of safety and fire procedures.
  • Explains the hotel and services according to departmental protocol.
  • Answers telephones according to protocol.
  • Assists in emergency and security procedures as directed by management and the established emergency plan.
  • Maintains accurate billing and checkout documentation, including allowance slips, for all transactions.
  • Assists in training of new front office personnel.
  • Invites our departing guests to return and offers assistance in making new reservations. Additional Job Duties:
    • Completes tasks and projects delegated by management; assists other departments as business volumes and staff levels demand.
    • Completes shift checklists and informs management if there is anything that time does not permit.
    • Reports to work in a neatly groomed and acceptable manner as outlined in the employee handbook and departmental rules.
    • Reports to shift on time.
    • Enforces and complies with all policies and procedures for Hotel Teatro. SCHEDULE REQUIREMENTS: Hotel Teatro is a 24 hour operation and as such schedules are based on business necessity which include but not limited to weekends, holidays and evenings. Benefits:
      • Sick and Vacation days all start from first 60 days
      • Medical, Dental and Vision at 60 days
      • 401k + Match at 6 months
      • Room and Restaurant Discounts
      • RTD Ecopass


Keywords: Hotel Teatro, Denver , Front Desk Agent, Sales , Denver, Colorado

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