DenverRecruiter Since 2001
the smart solution for Denver jobs

Guest Services Agent - Courtyard DIA at Gateway Park (Denver, CO)

Company: Courtyard Denver Airport at Gateway Park
Location: Denver
Posted on: November 23, 2021

Job Description:

$17/hour! $1200 sign on bonus; $300 after 30 days and $300 every 90 days! PM shift 3pm-11pm.

Guest Service Agent

ESSENTIAL DUTIES AND RESPONSIBILITIES:


-Provide Distinguished Hospitality that aligns with the pillars our mission statement.
-Operate reservation, property management and credit card systems, following all safety and security procedures.
-Maintain accurate cash sheet. Responsible for cash drawer balancing.
-Operate phone system and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message.
-Know emergency procedures and how to respond.
-Never say a guest's room number or personal information out loud.
-Be knowledgeable of hotel promotions.
-Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants.
-Complete daily reports, audits correspondences etc. as required by your shift.
-Keep lobby and office area clean at all times,
-Set wake-up calls as dictated by your shift.
-Lock and secure area if leaving the front desk.
-Create incident reports for guest injuries / issues when required.
-Ensure all calls are answered timely and in a "scripted" manner.
-Take and record reservations with accuracy. Confirm as requested.
-Resolve guest complaints to exceed expectations.
-Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
-Maintains high standards of personal appearance, hygiene and grooming, which include compliance with the dress code.
-Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

Keywords: Courtyard Denver Airport at Gateway Park, Denver , Guest Services Agent - Courtyard DIA at Gateway Park (Denver, CO), Sales , Denver, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Denver RSS job feeds