Reservation Sales Agent - Season to Season
Company: Winter Park Resort
Posted on: November 23, 2021
WINTER PARK RESORT OVERVIEW:
Who We Are: -At just 67 miles away, Winter Park is the closest
major mountain destination to Denver. Don't be fooled by our
convenient location, though--- you'll feel remotely tucked away in
our high-country corner of the Rockies. With easy access to 765,000
acres of public land, Winter Park is home to endless adventures and
an unparalleled and unfiltered Colorado experience. Whether you are
fulfilling a lifelong dream to work at a ski resort or you are just
wanting a change of scene, we have great jobs and an awesome
experience waiting for you!
Who We Are Looking For: - Winter Park Resort is a place for
mountain lovers, adventure seekers, and outdoor explorers. A place
to chase new experiences, marvel at the unexpected, and discover
the adventure that will keep you coming back for more. -Whether you
are looking to have your first taste of a winter season in the
Rockies or to build a long-term career, we have something for
everyone. -We work to play... Are you in?
Perks & Benefits: - There's more than a free season pass waiting
for you! You don't just get a job at Winter Park, you get an
experience and a lifestyle. As a member of our team, you'll enjoy a
variety of perks and benefits that are available to our year-round
and seasonal employees. Some examples include:
Free season pass to Winter Park Season and free access to all
fifteen Alterra Resorts throughout North America.
Discounted tickets for your friends & family
Medical, dental, vision, life, AD&D, short term & long-term
disability insurance, EAP, HSAs, FSAs for eligible employees
401(k) plan with generous company match for all employees
Paid parental leave of up to 6 weeks for eligible employees
Generous food & beverage and retail discounts,
Onsite employee childcare based on availability, discounted
equipment rentals and plenty of opportunities for growth,
advancement & year-round employment! Don't worry the uniforms are
Provide personal, responsive, and professional service to all
guests in selling all aspects of guests' reservations in the Winter
Park area, year round, including lodging, ground transportation,
rental equipment, lessons, lift tickets, trip insurance, and other
products as they become available.
Provide information, answer questions, manage changes to
itineraries, handle complaints and assist each guest regarding
activities, tickets, lift and trail access, and general information
about the Winter Park/Fraser area with an eye to closing sales and
upselling to the visiting vacationer.
Maintain current knowledge of products, promotions, policies for
Resort and community services/products.
Participates in outbound sales campaigns. This to include focused
outbound programs for products and services as well as follow up on
quotes and upsell opportunities.
The Reservation Sales Agent will follow all Winter Park policies
and procedures, all applicable laws (federal, state, and local),
and all health and sanitation codes.
Answer telephone in a timely fashion, answer questions, make
reservations, and manage changes and cancellations to existing
reservations in a friendly, professional manner.
As assigned, respond to e-mail requests for new reservations and
Determine client needs using active listening skills and needs
determination questions - provide information and available options
for client to make an informed decision regarding vacation
Research and source information for lodging, activities, and
transportation based on client request and preferred location.
Effectively use upselling and cross-selling techniques to enhance
Accurately inform guest of reservation details such as lodging
descriptions, rates, locations, deposit, cancellation policies, and
Accurately and thoroughly input and record reservation data.
Operation of several software programs; accuracy with keyboarding,
clarity of communication with guests and subscribers.
Participate in ongoing training on systems used in the Call Center
Maintain current and updated information on all WP Call Center and
Resort policies, packages, and area activities.
Outbound calling and e-mailing to convert quotes and upsell
Maintain current knowledge of weather and snow conditions, Resort
general information, Resort products & promotions, lodging
packages, Resort & local events special events.
Participate in specific outbound sales campaigns as assigned
Engage in first phase of problem resolution regarding client
Participate in property tours to fully understand and experience
the variety of offerings available to our guests.
Align with the Winter Park Resort Mission Statement and Core
This job description is an overview of the scope of
responsibilities and is not intended to be an inclusive list of job
tasks and expectations. With the evolution of this resort and
position, the responsibilities of this position may change.
EDUCATION & EXPERIENCE REQUIREMENTS:
High School diploma or GED
Minimum one season experience with mountain resort, travel industry
systems and procedures and Winter Park Vacation products
Experience working in fast-paced environment desired
Experience in Guest Services and basic sales techniques, including
needs determination, closing sales and upsell.
Qualifications and Skills:
18 years of age or older required
Working knowledge of Microsoft Office and basic computer
Valid Colorado Driver's License desired
PHYSICAL DEMANDS AND WORKING CONDITIONS:
This position may be required to work evenings, weekends and
Able to lift, carry, or otherwise move and position a minimum of 20
pounds on an occasional basis.
Manual dexterity to operate a computer and other common office
equipment on a constant basis.
Auditory and visual acuity to operate computers, phones, mobile
devices and basic office equipment on a constant basis.
Ability to work for extended periods of time sitting, bending,
reaching, and speaking on a constant basis.
Ability to work for extended periods of time standing, walking,
kneeling, pushing and pulling on an occasional basis.
Talking and hearing occur continuously in the process of
communicating with guests, supervisors and other employees.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily - reasonable
accommodations may be made to enable qualified individuals with
disabilities to perform the essential functions.
OTHER DUTIES AS ASSIGNED:
This position description is an overview of the scope of
responsibilities for the role described above. - With the evolution
of Winter Park Resort, the responsibilities of this position may
change as may the dates associated with many of the tasks. During
these times of change, this position requires the flexibility and
willingness to accept new responsibilities and potentially transfer
others. It will also be the responsibility of any employee of
Winter Park Resort to be a positive influence on the transformation
of the resort and its associated lines of business.
The base hourly pay range below represents the low and high end of
Winter Park Resorts hourly pay range for this position. Actual pay
will vary and may be above or below the range based on various
factors including but not limited to experience, education,
training, location, merit system, quantity or quality of
production, responsibilities, and regular and/or necessary travel.
The range listed is just one component of Winter Park Resorts total
compensation package for employees. Other rewards may include many
hourly pay range: -$15.89 - $21.50
AN EQUAL OPPORTUNITY EMPLOYER:
Winter Park Resort is an Equal Opportunity Employer and is
dedicated to the principles of equal employment opportunity in any
term, condition, or privilege of employment. We do not discriminate
against applicants or employees on the basis of age, race, sex,
color, religion, national origin, disability, sexual orientation,
gender identity, veteran status, or any other status protected by
state or local law. Winter Park Resort will make reasonable
accommodation for qualified individuals with known disabilities
unless doing so would result in an undue hardship to Winter Park
Resort. This policy governs all aspects of employment, including
selection, job assignment, compensation, discipline, termination,
and access to benefits and training. This job description in no way
states or implies that these are the only duties to be performed in
this position. I understand that this document does not create an
employment contract, implied or otherwise, other than an " at will
Keywords: Winter Park Resort, Denver , Reservation Sales Agent - Season to Season, Sales , Granby, Colorado
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