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Mortgage Customer Service Representative

Company: Mortgage Processing
Location: Denver
Posted on: November 22, 2021

Job Description:

Full service Mortgage Company seeks qualified candidates for mortgage customer service representatives. We handle all or any part of the mortgage origination process, including point of sale, loan processing, underwriting, lock desk management, closing and post-closing. Customer Service Representative Servicing: responsible for handling all borrower customer service requests in a timely and accurate manner, consistent with SLAs and policies and procedures. This position requires:

* Must have a customer centric attitude and possess exceptional problem solving skills. * Strong attention to detail and the ability to work independently with multiple business partners. * Excellent organizational and follow-up skills with a strong sense of urgency. * Familiarity with loan documents, mortgage servicing, and insurance documents. * One (1) or more years of customer service experience in a call center environment. * Two (2) or more years of mortgage loan servicing experience.

Job Responsibilities:

* Receive and respond to customer inbound service calls, e-mails and written correspondence. * Answer questions pertaining to all areas of loan servicing including verification of mortgage. (VOM), payment research, taxes, insurance, loan modifications and assumptions, prepayments, payoffs, adjustable rate loans, credit reporting, and lien perfection. * Document customer interactions and resolutions in the system of record. * Assess and communicate payment posting and other records of information. * Research and analyze problems, recommend solutions and/or escalate issues to the appropriate authority. * While performing the duties of this position, the employee will view, have access to, and work with confidential financial data. The employee in this position must adhere to strict confidentiality policies and procedures.

Pay: $18.00 per hour

Keywords: Mortgage Processing, Denver , Mortgage Customer Service Representative, Sales , Denver, Colorado

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