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Sales Coordinator/Customer Service

Company: Airhead Sports Group
Location: Denver
Posted on: November 22, 2021

Job Description:

Sales CoordinatorAirhead Sports Group is the parent corporation of the manufacturer of Airhead, Sportsstuff, and Yukon Charlie's branded products. Located in Denver, Colorado, Airhead Sports Group has designed summer and winter family premium products for about 30 years.Main Areas of Responsibility: Under the general supervision of the Sales Manager, you will provide necessary support to the sales team. You will be the point of reference for internal and external customers by keeping schedules and providing feedback, documentation, and information.-- Collaborate on organizing and developing high quality sales presentations.-- Work cross functionally with internal departments on product concepts, creation, and timelines for customer needs-- Verify case pack quantities and ship dates on customer PO's and request changes as needed-- Manage and provide ecommerce collateral for drop ship customers-- Monitor and dispute customer chargebacks when applicable-- Ensure that presentations are completed the format consistent with company brand standards as specified by marketing.-- Develop deep understanding of MAS/SAGE and internal processes to access information quickly and proactively for customers and internal functions-- Ensure customer purchase orders, pricing and inventory availability are monitored to determine any threats to the business and communicate with internal teams and customers-- Act as the primary customer contact for clients who have questions about their account, orders, and pricing-- Monitor and maintain customer back-orders to fill orders as inventory become available on a timely basis-- Maintain customer records and S drive folders to ensure contact and vendor information is up to date-- Support National Sales Managers in coordinating tradeshow participation-- Attend customer presentations and tradeshows where applicable-- Manage SPS Analytics reporting to create valuable reports to drive customer sales and identify inventory gaps, product flow, and potential risks-- Create and manage sample order for customers and independent sales teams-- Maintain credit log for customers where applicable on RTV's, product shortages, and freight errors-- Identify inefficiencies and implement improvement strategies to eliminate errors-- Understand and assist customers with the Digital Asset Management (DAM) tool-- Provide forecasting reports internally for applicable customersQualifications: -- Excellent verbal and written communication skills; the ability to call, connect and interact with customers-- Self-motivated and possesses an energetic, outgoing, friendly demeanor-- Able to multitask, prioritize, and manage time efficient.-- Excellent verbal and written communication-- Ability to work independently or as an active member of a team.-- Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook and Excel and CRM /Salesforce experience preferred-- High school diploma or equivalent required; College degree a plus.Job Type: Full-timePay: Up to $50,000.00 per yearBenefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insuranceSchedule:
    • Monday to FridaySupplemental Pay:
      • Bonus payEducation:
        • High school or equivalent (Preferred)Experience:
          • Customer Service: 1 year (Preferred)Work Location:
            • One locationWork Remotely:
              • NoCOVID-19 Precaution(s):
                • Plastic shield at work stations
                • Temperature screenings
                • Social distancing guidelines in place
                • Sanitizing, disinfecting, or cleaning procedures in place

Keywords: Airhead Sports Group, Denver , Sales Coordinator/Customer Service, Sales , Denver, Colorado

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