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Front Desk Agent

Company: Residence Inn Denver Park - CSM Corporation
Location: Englewood
Posted on: November 22, 2021

Job Description:

The Front Desk Agent at the Residence Inn by Marriott is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction, exceeding their expectations and adhering to the company's standards of quality and professionalism.Responsibilities:

  • Anticipate and respond to guests in a friendly and positive manner
  • Responsible for providing the highest level of service
  • Process check-ins and check-outs, verify billing, create reservations, and process special requests
  • Assist guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
  • Work as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
  • Understand and follow the company guest service recovery program
  • Follow proper selling techniques and ensures strategies are utilized to maximize room revenues
  • Monitor room availability, follow restrictions, and all booking policies and procedures
  • Drive sales and maximize revenue by up-selling rooms and amenities
  • Follow company procedures when handling cash and processing financial transactions
  • Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
  • Produces required volume of work by planning, organizing and prioritizing work duties
  • Adhere to company general work rules, department procedures and company policies
  • Attend all required department and hotel meetings
  • Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
  • Follow all company procedures for guest/associate incidents
  • Knowledgeable of hotel emergency procedures
    The hourly rate for this position's minimum is $15.50 per hour, and the maximum is $18.32 per hour. Education: High school diploma or GED requiredExperience/Knowledge/Skills/Abilities:
    • 1+ years prior guest service experience required preferably in a hospitality setting
    • Excellent verbal communication skills needed
    • Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
    • Maintain predictable and reliable attendance
    • Ability to lift, push and pull up to 25 pounds on an occasional basis
    • Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Responsibilities may vary depending on brand/location. All associates are expected to deal with customers and co-workers positively and respectfully and perform duties safely and effectively. To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.ExperiencePreferred
      • 1 year(s): Prior guest service experience

Keywords: Residence Inn Denver Park - CSM Corporation, Denver , Front Desk Agent, Sales , Englewood, Colorado

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