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Denver - Customer Service Representative

Company: FirstGroup plc
Location: Denver
Posted on: May 5, 2021

Job Description:

Have you considered being a Professional Customer Service Representative? Now is your chance! We need full-time Customer Service Representatives in Denver, CO to act as a liaison for our internal/ external customers and providers. We are seeking compassionate, driven, team-oriented people to serve our elderly and disabled customers by supporting them with transportation solutions. If you are ambitious, good with people, and enjoy a diverse community, then you will enjoy this role working with our friendly cross-functional team. That is why our employees call this the "love-what-you-do" line of work! Our Customer Service Representatives enjoy: $250.00 Hiring bonus payable after 90-day probation. $15/HR ($15.50/hr for Bilingual) Free RTD bus pass Full-Time and Part-Time schedules available Excellent benefits including medical, dental, vision, and 401(k) savings plan. Company training, paid holidays, paid vacation and sick days after 90-day probationary period A fun and exciting work environment Full-time and Part-time set schedule 8/10 hours work days Career advancement opportunities due to a strong presence across North America Downtown call center/Secured building - social distance workstations Our Customer Service Representatives are responsible for: Drug free workplace Effectively communicating with internal/external customers, providers, and customer as needed in order to provide exceptional client service Obtain and enter accurate customer information into the reservation system Route Match bookings for inbound Reservation and Access-A-Cabs calls Provide customers with information on the service provided and direct them as needed To qualify as a Customer Service Representative, you'll need: A minimum of a High School diploma or GED Exceptional customer service skills with professional, customer-focused telephone etiquette Excellent communication and negotiation skills, with the ability to promote teamwork and cooperation Proficient in time management and multi-tasking Must be able to work Set-scheduled To excel at customer service Ability to sit for extended hours in an office environment Minimum 19 years old First Transit carries approximately 350 million passengers a year. As a call center representative, you will play an integral role in our mission to provide solutions for an increasingly congested world by keeping people moving and communities prospering. APPLY TODAY! FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. FirstGroup is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, FirstGroup will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance.

Keywords: FirstGroup plc, Denver , Denver - Customer Service Representative, Sales , Denver, Colorado

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