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Customer Service Representative, RV Park

Company: City of Golden
Location: Golden
Posted on: May 5, 2021

Job Description:

We are currently recruiting for qualified applicants for Customer Service Representative - Clear Creek RV Park. Come and see why the City of Golden is the place you want to be! Being a Golden employee is more than just a job, it's a lifestyle. Golden is a vibrant outdoor community making it a great place to live, work and play. The City of Golden has over 500 employees serving the community in parks and recreation, public works, public safety, and administration. The City offers a wide array of benefits and perks designed to enhance the work and wellness experience our employees enjoy today and into the future. Under minimal supervision, this position ensures quality service by conducting Guest Services operations at the Clear Creek RV Park. Position is required to work various shifts. 16-24 Hours per week, day time hours with some possibly on weekends and holidays. All applicants are required to submit a completed online application and resume. JOB SUMMARY Assist guests with check-in, registration, and presentation of park/pet rules. Support guests with directions and activity ideas. Place messages for campground personnel on reminder forms to assure completion of tasks. Maintain literature racks inside and outside office; maintain filing system and general office appearance. Run daily opening reports, verify guest checkouts and amounts due; run daily closing reports to ensure balance of books. Maintain a clear understanding of the online reservations system and website to provide assistance to potential guests as needed. Complete phone-in reservations as needed. Enforce, in a pleasant manner, park rules and policies. Collect money from washers/dryers when needed. Complete grounds keeping and maintenance as requested (i.e. trash pick-up/removal, flower bed upkeep, sweep and shovel main office deck, etc.). Make suggestions for improvements as appropriate. May be assigned to the Golden Community Center for extra hours/substitute as needed. Other duties as assigned. QUALIFICATIONS Must be at least 18 years of age upon hire. High school diploma or general education degree (GED).One year of customer service and cash handling experience preferred. Knowledge of RecTrac software helpful. CERTIFICATES, LICENSES, REGISTRATIONS CPR, First Aid, and AED certification desired or ability to obtain within 90 days of hire. KNOWLEDGE, SKILLS AND ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Click here for a full job description and list of duties. City of Golden is an Equal Opportunity Employer

Keywords: City of Golden, Denver , Customer Service Representative, RV Park, Sales , Golden, Colorado

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