Customer Service Representative / Sales Support (Day Shift)
Company: Seattle Fish Co.
Posted on: May 4, 2021
Please copy and paste the link below into your browser window and
complete the Culture Index Survey. If you do not complete the
survey, your application will not be considered.
Seattle Fish uses the Culture Index Survey to assess individual
strengths as part of our hiring process. The Culture Index Survey
is a tool used company-wide that helps Seattle Fish better
understand organizational culture, training needs, how individuals
prefer to be managed, and how individuals prefer to
Since 1918, Seattle Fish Co. has supplied the highest quality
seafood available in the world to restaurants, hotels, caterers,
and grocers throughout Denver and the Rocky Mountain area. As the
region's largest supplier of fresh fish, we're proud to provide our
community with an unparalleled selection of seafood that showcases
the same passionate dedication to personal service that this
multigenerational family company has fostered for over a
Family is a core value at Seattle Fish Company, and we have an
obligation to create a company and culture that encourages our
employees to want to stay at Seattle Fish. This work is represented
in our 2021 goal of 65% employee retention. We believe that our SFC
Family is the key to our success and we use Culture Index on an
on-going basis to create a system for managing, motivating, and
communicating with employees, while providing development
opportunities that will engage and retain our SFC family, as well
as creating fulfilling positions that leverage your unique
The role of customer service serves as a reliable support system
for our sales team and customer base. Sales Support is crucial to
our sales cycle by providing continuous support for sales reps
through detailed administrative tasks, accurate research and
reporting, clear communication and coordination with other
departments. The ideal candidate is able to be effective in a fast
paced environment, manage a high level of distractions, and strive
Essential Duties and Responsibilities:
- Accurate order entry, answer customer inquiries, report pricing
and sales information, track issues, and resolve problems.
- Provide accurate product and pricing information internally and
externally via face-to-face interaction, phone calls and email
- Resolve order and inventory discrepancies by investigating data
and history; providing results to appropriate departments;
notifying managers and customers of future concerns.
- Monitor customer accounts and answer phone inquiries.
- Update managers and reps by consolidating, analyzing, and
sending daily action summaries.
- Prepare price quotes by compiling product pricing and
- Obtain correct, pertinent details regarding order concerns,
sample requests, and customer inquiries.
- Manage daily Electronic Data Interchange transactions.
- Assist drivers with daily paperwork to ensure all aspect of
their duties have been filled.
- 3-5 years minimum of customer service experience
- High School Graduate
- Requirements: Great communication skills (both verbal and
written), good judgement, detail orientated; welcomes feedback;
desire to learn; organized; and adaptable.
- Computer skills: Microsoft Office Suite, multi-line phone (a 10
key and typing test will be administered.)
- Bilingual would be beneficial but is not mandatory.
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
While performing the duties of this Job, the employee is regularly
exposed to wet conditions (non-weather) and extreme cold
(non-weather). The noise level in the work environment is usually
We are conveniently located in north Denver near the light rail and
close to the Stapleton and Northfield neighborhoods which offer
numerous restaurants, coffee shops and shopping.
Why You Should Apply
Seattle Fish offers a unique culture made up of fellow fishmongers
and fishmonger support staff. We value our employees' quality of
life both inside and outside of work. Our employees have access to
medical, dental, vision, life, short and long term disability
insurances as well as participation in a 401 (k) retirement savings
account. We offer a casual environment, tuition reimbursement, gym
memberships, product purchasing, and company celebrations and
$38,000 - $42,000
We offer a competitive benefits package that includes:
- Medical, Dental, Vision
- Health Savings Account with company match
- Flexible Spending Account
- Paid time off
- Company-paid life insurance and AD&D
- 401k with company match
- Tuition reimbursement
- 8 hours volunteer time
- Discounts on seafood and gourmet products
Job Type: Full-time, weekends required
Keywords: Seattle Fish Co., Denver , Customer Service Representative / Sales Support (Day Shift), Sales , Denver, Colorado
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