Customer Service Representative / Sales Support (Day Shift)

Company: Seattle Fish Co.
Location: Denver
Posted on: May 4, 2021

Job Description:

Company Description

Please copy and paste the link below into your browser window and complete the Culture Index Survey. If you do not complete the survey, your application will not be considered.

https://portal.cultureindex.com/public/survey/p/EYT4CeqrBozVJW1cyxf

Seattle Fish uses the Culture Index Survey to assess individual strengths as part of our hiring process. The Culture Index Survey is a tool used company-wide that helps Seattle Fish better understand organizational culture, training needs, how individuals prefer to be managed, and how individuals prefer to communicate.

Since 1918, Seattle Fish Co. has supplied the highest quality seafood available in the world to restaurants, hotels, caterers, and grocers throughout Denver and the Rocky Mountain area. As the region's largest supplier of fresh fish, we're proud to provide our community with an unparalleled selection of seafood that showcases the same passionate dedication to personal service that this multigenerational family company has fostered for over a century.

Family is a core value at Seattle Fish Company, and we have an obligation to create a company and culture that encourages our employees to want to stay at Seattle Fish. This work is represented in our 2021 goal of 65% employee retention. We believe that our SFC Family is the key to our success and we use Culture Index on an on-going basis to create a system for managing, motivating, and communicating with employees, while providing development opportunities that will engage and retain our SFC family, as well as creating fulfilling positions that leverage your unique strengths.

Job Description

The role of customer service serves as a reliable support system for our sales team and customer base. Sales Support is crucial to our sales cycle by providing continuous support for sales reps through detailed administrative tasks, accurate research and reporting, clear communication and coordination with other departments. The ideal candidate is able to be effective in a fast paced environment, manage a high level of distractions, and strive for perfection.

Essential Duties and Responsibilities:

• Accurate order entry, answer customer inquiries, report pricing and sales information, track issues, and resolve problems.
• Provide accurate product and pricing information internally and externally via face-to-face interaction, phone calls and email communication.
• Resolve order and inventory discrepancies by investigating data and history; providing results to appropriate departments; notifying managers and customers of future concerns.
• Monitor customer accounts and answer phone inquiries.
• Update managers and reps by consolidating, analyzing, and sending daily action summaries.
• Prepare price quotes by compiling product pricing and specs.
• Obtain correct, pertinent details regarding order concerns, sample requests, and customer inquiries.
• Manage daily Electronic Data Interchange transactions.
• Assist drivers with daily paperwork to ensure all aspect of their duties have been filled.
  
  Qualifications
  
  
  • 3-5 years minimum of customer service experience
  • High School Graduate
  • Requirements: Great communication skills (both verbal and written), good judgement, detail orientated; welcomes feedback; desire to learn; organized; and adaptable.
  • Computer skills: Microsoft Office Suite, multi-line phone (a 10 key and typing test will be administered.)
  • Bilingual would be beneficial but is not mandatory.
    
    Additional Information
    
    Work Environment
    
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    
    While performing the duties of this Job, the employee is regularly exposed to wet conditions (non-weather) and extreme cold (non-weather). The noise level in the work environment is usually moderate.
    
    Location
    
    We are conveniently located in north Denver near the light rail and close to the Stapleton and Northfield neighborhoods which offer numerous restaurants, coffee shops and shopping.
    
    Why You Should Apply
    
    Seattle Fish offers a unique culture made up of fellow fishmongers and fishmonger support staff. We value our employees' quality of life both inside and outside of work. Our employees have access to medical, dental, vision, life, short and long term disability insurances as well as participation in a 401 (k) retirement savings account. We offer a casual environment, tuition reimbursement, gym memberships, product purchasing, and company celebrations and events.
    
    Pay Range
    $38,000 - $42,000
    
    We offer a competitive benefits package that includes:
    
    • Medical, Dental, Vision
    • Health Savings Account with company match
    • Flexible Spending Account
    • Paid time off
    • Company-paid life insurance and AD&D
    • 401k with company match
    • Tuition reimbursement
    • 8 hours volunteer time
    • Discounts on seafood and gourmet products
      Job Type: Full-time, weekends required

Keywords: Seattle Fish Co., Denver , Customer Service Representative / Sales Support (Day Shift), Sales , Denver, Colorado