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Front Desk Agent

Company: Beaver Creek Ski Resort
Location: Lakewood
Posted on: April 10, 2021

Job Description:

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak.

The front desk agent is responsible for providing genuine and authentic guest service according to brand standards. This is completed through the check-in/ check-out process, guest phone calls, managing folios correctly, guest requests and all other guest interactions. A front desk agent shows empathy when dealing with guest issues and seeks a manager when large issues arise. Must be knowledgeable of hours of operation for mountain outlets and provide accurate information to guests.

Responsible for including but not limited to:


- Performs the full range of front desk responsibilities for hotels and condos
- Welcoming guests and/or homeowners to facility
- Registering and assigning accommodations
- Obtaining payments
- Issuing card/room key
- May provide information on amenities, services and directions to guests; responds to questions.
- Maintains records of room availability and guest accounts.
- Checks departing guests out and closes out account.
- May coordinate receipt and delivery of messages for guests.

Job Requirements:

- High school diploma required; college degree preferred, specifically hospitality degrees
- Previous customer service experience preferred, specifically hotel and Marriott experience
- Understanding and use of Word, Excel, Outlook required. Knowledge of hotel systems preferred
- Ability to read and comprehend complex correspondence in English required. Ability to effectively present detailed information both verbally and in written form to guests and employees throughout the organization.

The budgeted range starts at $13 - $16. Actual pay will be adjusted based on experience.

The perks and benefits include

- Free ski passes for employees
- 401(k) retirement plan
- Accrued Sick Time
- Discount lift tickets for friends and family
- Free ski lessons
- Discounted lodging, food (including $5 meals), gear, and mountain shuttles
- Discounted bike haul & golf
- Excellent training & professional development
Seasonal Full Time roles are eligible for the above, plus...

- Critical Illness and Accident plans
- Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)
- Free ski passes for dependents

We're looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 289247

Keywords: Beaver Creek Ski Resort, Denver , Front Desk Agent, Sales , Lakewood, Colorado

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