Front Desk Agent
Company: Breckenridge Ski Resort
Location: Denver
Posted on: April 10, 2021
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Job Description:
Reach Your Peak at Vail Resorts. As a community of adventurers
and discoverers, Vail Resorts delivers an experience of a lifetime
to our guests and our employees. Our team is made whole by the
brave, passionate individuals who ambitiously push boundaries and
challenge the status quo. Whether you're looking for seasonal work
or the career of a lifetime, join us today to reach your peak.
The front desk agent is responsible for providing genuine and
authentic guest service according to brand standards. This is
completed through the check-in/ check-out process, guest phone
calls, managing folios correctly, guest requests and all other
guest interactions. A front desk agent shows empathy when dealing
with guest issues and seeks a manager when large issues arise. Must
be knowledgeable of hours of operation for mountain outlets and
provide accurate information to guests.
Job Responsibilities including but not limited to:
- Ensure accurate check-in and checkout processes according to
brand standards.
- Answer phone calls politely and efficiently to meet and exceed
all guest needs and requests.
- Solve basic folio and billing discrepancies to hotel standards
and guest satisfaction.
- Maintain the second effort log and follow up to ensure all
requests are responded to in a timely manner.
- Creates accurate keys to guest rooms according to owner log and
LMS reservations.
- Must have excellent guest and associate relations skills.
- Possess strong organizational and verbal communication skills.
- Accurately and timely route all communication during an emergency
situation.
- Ability to sustain composure at all times and remain calm during
difficult situations.
- Complies with all Resort policies, procedures and standards of
operation.
Job Requirements:
- High School Diploma or Equivalent.
- Work experience in a guest service facet- hotel preferred.
- Microsoft Office, Property Management Systems (LMS preferred),
General Computing.
- Ability to communicate in English effectively in both written and
verbal mediums.
- Ability to multitask in high volume situations.
- Ability to speak multiple languages a plus.
The budgeted range starts at $12.32 - $14.40. Actual pay will be
adjusted based on experience.
The perks include a free ski pass, and a set of benefits
including...
- Medical, Dental, Vision insurance, and a 401(k) retirement
plan
- Hourly employees are generally eligible for accrued Paid Time Off
(PTO), Extra Time Off (ETO) and Sick Time. Salaried employees are
generally eligible for Flexible Time Off (FTO)
- Paid Parental Leave for eligible mothers and fathers
- Healthcare & Dependent Care Flexible Spending Accounts
- Life, AD&D, and disability insurance
If you're hard working and feel exhilarated serving others, you'll
feel right at home in our authentic ski town and world-class
mountain resort. As a community of adventurers and discoverers, we
deliver an experience of a lifetime to every single guest that
visits our mountain town. If you're interested in moving mountains
in your career, come work with us at Breckenridge where you'll
instantly feel at home. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, national origin, sexual orientation, gender
identity, disability, protected veteran status or any other status
protected by applicable law.
Requisition ID 234811
Keywords: Breckenridge Ski Resort, Denver , Front Desk Agent, Sales , Denver, Colorado
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