Retail Sales MyStylist @Macy's, Full Time: Cherry Creek
Company: Macy's
Location: Denver
Posted on: February 25, 2021
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Job Description:
*Job Overview:* My Stylist @Macy's Associate is responsible for
developing personal shopping business by providing outstanding
customer service, demonstrating superior product knowledge to
customers, and creating a shopping experience that will make the
customer feel welcome and comfortable during periods of high
volume. The associate is also responsible for fulfillment and
performing other duties as necessary. Macy's uses a scheduling plan
that allows our associates to participate in the creation of their
work schedules by managing availability and identifying
preferences. Additionally, during key events and peak selling
times, Macy's may offer additional shifts to our associates, which
they may--pick up using the self-scheduling tool. Details on Macy's
schedule options are available during the interview process.
*Essential Functions:* * Be proficient in POS and MPOS systems
including Search and Send, My Client and More@ Macy's tablet app. *
Proactive in assisting customers who are using devices to shop and
compare, whether Macy's devices or their own. * Assist customers in
all aspects of total store fulfillment and have the ability to
satisfy the needs of our digital and physical customers by making
appropriate partnerships when necessary. * Provide an exceptional
customer experience by ensuring the customer is always the
priority. * Acknowledge customers in a friendly and helpful manner
within 30 seconds of their entry into the area. * Handle all
returns courteously and professionally. * Develop a high level of
product knowledge for the merchandise in the department by reading
vendor tags, pamphlets, and attending training classes in order to
communicate it to the customer. * Suggest additional merchandise to
compliment customer selection and engage the customer. * Offer to
call other locations if merchandise is unavailable within store. *
Offer to put purchase on customer's Macy's charge account toward
the end of the shopping experience. * Reinforce customer's
selection and package merchandise with care. * Invite customers to
come back and thank them by name whenever possible. * Responsible
for achieving personal sales goals, hourly sales productivity
rates, and Star Reward goals. * Maintain a professional attitude
with sincerity and enthusiasm reflecting Macy's commitment to our
customer-the most important person in our stores. * Develop
clientele customer list and increase department sales. * Follow up
on purchases through e-mails, phone calls, or thank you cards. *
Cross sell throughout the store to maximize customer satisfaction
and store sales. * Complete support tasks such as recovering the
fitting rooms and straightening merchandise as needed. * Be
knowledgeable of and perform sales support functions related to POS
procedures. * Be aware of back stock and fill as needed. * Be aware
of current promotional events and sales. * Assist sales manager or
vendors with special events as needed. * Maintain good housekeeping
standards. * Adhere to Asset Protection and inventory control and
compliance procedures. * Maintain department recovery standards;
including fitting room go backs to standard, if applicable. *
Perform other duties as necessary. * Follows shortage programs and
procedures. * Perform these functions in an efficient manner, as
directed by the Supervisor. * Regular, dependable attendance and
punctuality. *Qualifications:* *Education/Experience:* * High
School Diploma or equivalent. * A minimum of one year of related
experience and/or training. *Communication Skills: * * Effective
written and verbal skills, ability to interpret instructional
documents such as safety--rules, operating and maintenance
instructions, and procedure manuals. *Mathematical Skills:* * Basic
math functions such as addition, subtraction, multiplication, and
division. * Able to use a calculator. *Reasoning Ability:* *
Self-starter, able to work independently and as part of a team and
must have good time management skills.*--* *Physical Demands:--* *
This position may involve constant moving, talking, hearing,
reaching, and standing for at least two consecutive hours,--lifting
at least 30 lbs.; as well as occasionally stooping, kneeling,
crouching, and climbing ladders. * Vision abilities include close
vision, color vision, depth perception, and ability to adjust
focus.* Involves close vision, color vision, depth perception, and
focus adjustment. *Other Skills:--* * Must be able to function as
part of a team. * Possess a strong sense of urgency. * Must enjoy
meeting and interacting with customers. * Possess a thirst for
learning. * Should be comfortable with the use of computers and
frequent use of RF equipment. *Work Hours: * * Flexible with
scheduling and available to work retail hours, which may include
day, evening, weekends, and/or holidays, based on department and
store/company needs. This job overview is not all inclusive. In
addition, Macy's, Inc. reserves the right to amend this job
overview at any time. Macy's is an Equal Opportunity Employer,
committed to a diverse and inclusive work environment. Macy's, Inc.
- including Macy's and Bloomingdale's - will consider for
employment qualified applicants with criminal convictions in a
manner consistent with--[SFPC Art.
49](https://www.macysjobs.com/media/1323/sfpc-art49-notice.pdf)--and--[LA
MC ch.XVIII Art.
9](https://www.macysjobs.com/media/7419/la-fair-chance-notice.pdf).
Keywords: Macy's, Denver , Retail Sales MyStylist @Macy's, Full Time: Cherry Creek, Sales , Denver, Colorado
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