Bank Sales and Service Contact Center Representative III
Company: USAA
Location: Palmer Lake
Posted on: February 25, 2021
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Job Description:
Purpose of Job Within defined guidelines and framework,
facilitates the financial security of members through needs-based
sales and/or service conversations on a single Banking line of
business or product set. Serves members in a consistent and
compliant way by identifying immediate and underlying financial
needs and responding with relevant solutions. Deepens and retains
member relationships through offering USAA Banking products and
services. Job Requirements We are currently seeking talented Bank
Sales and Service Contact Center Representatives for our Colorado
Springs, CO location for future opportunities in 2021. Click on
link below to watch USAA Banking and Insurance Customer Service
Careers Spotlight: () Come join our award winning team! USAA was
recently recognized by Forbes as one of the Best Employers in the
U.S. and FORTUNE magazine highlighted us as one of the World's Most
Admired Companies. We are proud to consistently receive outstanding
awards and ratings for member service, employee well-being and
financial strength. Everything that happens at USAA is based on our
core values: Service, Loyalty, Honesty, and Integrity. These are
the foundations of how we do business with our members, as well as
how we treat each other. As a Bank Sales and Service Contact Center
Representative you will be doing the following tasks: Tasks: *
Identifies and manages existing and emerging risks that stem from
business activities and the job role. * Ensures risks associated
with business activities are effectively identified, measured,
monitored, and controlled. * Follows written risk and compliance
policies and procedures for business activities. * Provides
operational support to members with their banking needs on a single
Banking product. * Reviews accounts and processes transactions that
may require regulatory action. * Identifies and confirms the
members immediate request(s) and works to resolve issues. *
Explores members banking needs and responds with needs-based
solutions. * Recommends new Banking products that might be of
interest to the member. * Maintains high levels of member
satisfaction and demonstrates commitment to quality through member
interactions. * Minimum Education: * High School Diploma * General
Equivalency Diploma Minimum Experience: * Up to 1 year of customer
service, financial services member contact experience or military
experience. * Strong interpersonal and communication skills. *
Ability to prioritize and multi-task, including navigating through
multiple business applications. * Successful completion of a
job-related assessment is required. Preferred Experience: * 1 year
of customer contact experience in a needs-based sales environment *
Experience in a fast-paced contact center environment * 6+ months
experience frequently communicating (minimum 60 percent of the
time) with customers by phone, e-mail, and/or face to face. The
above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job. Compensation: USAA has an
effective process for assessing market data and establishing ranges
to ensure we remain competitive. You are paid within the salary
range based on your experience and market position. The salary
range for this position is: $ 33,280.00 - $49,200.00. Employees may
be eligible for pay incentives based on overall corporate and
individual performance or at the discretion of the USAA Board of
Directors. Geographical Differential : Geographic pay differential
is additional pay provided to eligible employees working in
locations where market pay levels are above the national average.
Shift premium will be addressed on an individual-basis for
applicable roles that are consistently scheduled for non-core
hours. Benefits: At USAA our employees enjoy best-in-class benefits
to support their physical, financial, and emotional wellness. These
benefits include comprehensive medical, dental and vision plans,
401(k), pension, life insurance, parental benefits, adoption
assistance, paid time off program with paid holidays plus 16 paid
volunteer hours, and various wellness programs. Additionally, our
career path planning and continuing education assists employees
with their professional goals. Please click on the link below for
more details. USAA Total Rewards () Relocation assistance is not
available for this position. Qualified applicants must successfully
complete a pre-employment background and drug screen.
Keywords: USAA, Denver , Bank Sales and Service Contact Center Representative III, Sales , Palmer Lake, Colorado
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