Entry Level - Insurance Professional - Sales and Service III
Posted on: February 24, 2021
Purpose of JobWithin defined guidelines and framework, provides
the Property & Casualty (P&C) member experience by performing
customer service, sales, and retention activities for one or more
USAA personal line products that occur across multiple contact
channels (i.e. inbound phone calls, email, chat, social media,
etc.) to provide adequate coverage and advice to help ensure
members' financial security and aligns to USAA standards.Job
RequirementsWe are currently seeking talented Insurance
Professionals - Sales and Service for future opportunities in
2021.Click on link below to watch USAA's Customer Service Careers
Come join our award winning team! USAA was recently recognized by
Forbes-- as one of the Best Employers in the U.S. and FORTUNE--
magazine highlighted us as one of the World's Most Admired
Companies--. We are proud to consistently receive outstanding
awards and ratings for member service, employee well-being and
financial strength. Everything that happens at USAA is based on our
core values: Service, Loyalty, Honesty, and Integrity. These are
the foundations of how we do business with our members, as well as
how we treat each other.* Identifies and manages existing and
emerging risks that stem from business activities and the job
* Ensures risks associated with business activities are effectively
identified, measured, monitored, and controlled.
* Follows written risk and compliance policies and procedures for
* Facilitates the Property & Casualty (P&C) member experience
by answering inbound phone calls, emails, and/or other contacts
* Applies developing knowledge of personal lines insurance to
assist members with foundational to moderately complex quotes,
binding new business, rating, policy, billing, payment,
underwriting, contract and coverage provisions, and premium changes
for insurance products and services. Responsible for the respective
trailing documents for all states.
* Identifies, assesses and understands member needs and
consistently provides complete and accurate advice and solutions,
including products and services. Provides thorough issue diagnosis
while minimizing transfers, escalations and call backs.
* Utilizes the tools and resources available to support members
with some assistance.
* Effectively operates in a contact center environment and navigate
multiple systems/programs while maintaining an engaging member
interaction that occurs across multiple channels.
* Required maintenance of Property & Casualty (P&C) license and
TRAINING SCHEDULE* Full schedule availability is needed (Monday) -
(Friday), 8:00 AM - 10:00 PM.
* Training includes New Employee Orientation, Licensing, Enterprise
Knowledge, Pipeline training and On-the-job-training.
* You must successfully complete a training program. USAA training
programs include classroom instruction, computer-based lessons, and
instructor-led activities with systems simulations.
* Employees attending training are expected to meet USAA's
established standards for performance, attendance and conduct.
WORK SCHEDULE* Availability to work 40 hours/week between Monday -
Sunday 9:30 am - 12:00 midnight (Local time)
MINIMUM REQUIREMENTS* High School Diploma or GED equivalent.
* Up to 1 year customer service experience in insurance, financial
services and/or relevant direct customer service and/or sales
* Successfully acquire Property & Casualty (P&C) license and
state registrations within 90 days of hire.
* Strong interpersonal and communication skills.
* Ability to prioritize and multi-task, including navigating
through multiple business applications.
* Successful completion of a job-related assessment may be
PREFERRED REQUIREMENTS* 1 year of customer contact experience in a
needs-based sales environment
* Military Service
* Experience in a fast-paced contact center environment
* 6+ months experience frequently communicating (minimum 60 percent
of the time) with customers by phone, e-mail, and/or face to
The above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.At USAA our employees enjoy one of
the best benefits packages in the business, including a flexible
business casual or casual dress environment, comprehensive medical,
dental and vision plans, along with wellness and wealth building
programs. Additionally, our career path planning and continuing
education will assist you with your professional
goals.Compensation:USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market position. The salary range for this position
is: $33,280.00 - $49,200.00.Employees may be eligible for pay
incentives based on overall corporate and individual performance or
at the discretion of the USAA Board of Directors.Geographical
Differential: Geographic pay differential is additional pay
provided to eligible employees working in locations where market
pay levels are above the national average.Shift premium will be
addressed on an individual-basis for applicable roles that are
consistently scheduled for non-core hours.Benefits:At USAA our
employees enjoy best-in-class benefits to support their physical,
financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.Please click on the link below for more details.USAA Total
RewardsRelocation assistance is not available for this
position.Qualified applicants must successfully complete a
pre-employment background and drug screen.
Keywords: USAA, Denver , Entry Level - Insurance Professional - Sales and Service III, Sales , Fountain, Colorado
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