Entry Level - Insurance Professional Sales and Service III
Company: USAA
Location: Palmer Lake
Posted on: February 25, 2021
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Job Description:
Purpose of Job Within defined guidelines and framework, provides
the Property & Casualty (P&C) member experience by performing
customer service, sales, and retention activities for one or more
USAA personal line products that occur across multiple contact
channels (i.e. inbound phone calls, email, chat, social media,
etc.) to provide adequate coverage and advice to help ensure
members financial security and aligns to USAA standards. Job
Requirements We are currently seeking talented Insurance
Professionals Sales and Service for future opportunities in 2021.
Click on link below to watch USAA's Customer Service Careers
Spotlight: () Come join our award winning team! USAA was recently
recognized by Forbes as one of the Best Employers in the U.S. and
FORTUNE magazine highlighted us as one of the World's Most Admired
Companies. We are proud to consistently receive outstanding awards
and ratings for member service, employee well-being and financial
strength. Everything that happens at USAA is based on our core
values: Service, Loyalty, Honesty, and Integrity. These are the
foundations of how we do business with our members, as well as how
we treat each other. * Identifies and manages existing and emerging
risks that stem from business activities and the job role. *
Ensures risks associated with business activities are effectively
identified, measured, monitored, and controlled. * Follows written
risk and compliance policies and procedures for business
activities. * Facilitates the Property & Casualty (P&C) member
experience by answering inbound phone calls, emails, and/or other
contacts from members. * Applies developing knowledge of personal
lines insurance to assist members with foundational to moderately
complex quotes, binding new business, rating, policy, billing,
payment, underwriting, contract and coverage provisions, and
premium changes for insurance products and services. Responsible
for the respective trailing documents for all states. * Identifies,
assesses and understands member needs and consistently provides
complete and accurate advice and solutions, including products and
services. Provides thorough issue diagnosis while minimizing
transfers, escalations and call backs. * Utilizes the tools and
resources available to support members with some assistance. *
Effectively operates in a contact center environment and navigate
multiple systems/programs while maintaining an engaging member
interaction that occurs across multiple channels. * Required
maintenance of Property & Casualty (P&C) license and state
registrations. TRAINING SCHEDULE * Full schedule availability is
needed (Monday) - (Friday), 8:00 AM - 10:00 PM. * Training includes
New Employee Orientation, Licensing, Enterprise Knowledge, Pipeline
training and On-the-job-training. * You must successfully complete
a training program. USAA training programs include classroom
instruction, computer-based lessons, and instructor-led activities
with systems simulations. * Employees attending training are
expected to meet USAA's established standards for performance,
attendance and conduct. WORK SCHEDULE * Availability to work 40
hours/week between Monday - Sunday 9:30 am - 12:00 midnight (Local
time) MINIMUM REQUIREMENTS * High School Diploma or GED equivalent.
* Up to 1 year customer service experience in insurance, financial
services and/or relevant direct customer service and/or sales
experience. * Successfully acquire Property & Casualty (P&C)
license and state registrations within 90 days of hire. * Strong
interpersonal and communication skills. * Ability to prioritize and
multi-task, including navigating through multiple business
applications. * Successful completion of a job-related assessment
may be required. PREFERRED REQUIREMENTS * 1 year of customer
contact experience in a needs-based sales environment * Military
Service * Experience in a fast-paced contact center environment *
6+ months experience frequently communicating (minimum 60 percent
of the time) with customers by phone, e-mail, and/or face to face.
The above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job. At USAA our employees enjoy one
of the best benefits packages in the business, including a flexible
business casual or casual dress environment, comprehensive medical,
dental and vision plans, along with wellness and wealth building
programs. Additionally, our career path planning and continuing
education will assist you with your professional goals.
Compensation: USAA has an effective process for assessing market
data and establishing ranges to ensure we remain competitive. You
are paid within the salary range based on your experience and
market position. The salary range for this position is: $33,280.00
- $49,200.00. Employees may be eligible for pay incentives based on
overall corporate and individual performance or at the discretion
of the USAA Board of Directors. Geographical Differential :
Geographic pay differential is additional pay provided to eligible
employees working in locations where market pay levels are above
the national average. Shift premium will be addressed on an
individual-basis for applicable roles that are consistently
scheduled for non-core hours. Benefits: At USAA our employees enjoy
best-in-class benefits to support their physical, financial, and
emotional wellness. These benefits include comprehensive medical,
dental and vision plans, 401(k), pension, life insurance, parental
benefits, adoption assistance, paid time off program with paid
holidays plus 16 paid volunteer hours, and various wellness
programs. Additionally, our career path planning and continuing
education assists employees with their professional goals. Please
click on the link below for more details. USAA Total Rewards ()
Relocation assistance is not available for this position. Qualified
applicants must successfully complete a pre-employment background
and drug screen.
Keywords: USAA, Denver , Entry Level - Insurance Professional Sales and Service III, Sales , Palmer Lake, Colorado
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