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Service Excellence Representative

Company: SCL Health
Location: Denver
Posted on: November 23, 2020

Job Description:

You
You bring your body, mind, heart and spirit to your work as a Service Excellence Representative
You know how to move fast
You know how to stay organized
You know how to have fun
You re an effective communicator who strives to go above and beyond in every interaction
You re great at what you do, but you want to be part of something even greater
Because you believe that while individuals can be strong, the right team is invincible
Us
Saint Joseph Hospital is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care
Our 365-bed facility is one of the top-ranked hospitals in Denver, and has been awarded the highest national recognition possible for nursing excellence Magnet designation by the ANCC
We are proud to extend the mission of SCL Health by providing care for the poor, the vulnerable, our communities and each other
Our deep community roots date back to 1873, making us one of the oldest hospitals in Colorado
Benefits are one of the ways we encourage health for you and your family
Our generous package includes medical, dental and vision coverage
But health is more than a well-working body: it encompasses body, mind and social well-being
To that end, we ve launched a Healthy Living program to address your holistic health
Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off
We also offer financial wellness tools and retirement planning
We
Together we ll align mission and careers, values and workplace
We ll encourage joy and take pride in our integrity
We ll laugh at each other s jokes (even the bad ones)
We ll hello and high five
We ll celebrate milestones and acknowledge the value of spirituality in healing
We re proud of what we know, which includes how much there is to learn
Your day
Schedule: 7:00pm-7:00am with flexibility to work 7:00am-7:00pm As a Service Excellence Rep you need to know how to: Provide excellent customer service, greeting, assisting, and directing visitors and patients as well as strong coordination with Volunteers Begin registration process by verifying pre-registration documentation and informing RN of patient arrival Identify key family/visitors and record their phone number and seating location in reception/waiting area Keep track of family/visitors throughout the surgery/procedure experience (often six hours in length) Facilitate strong communication and coordination with Nurse Liaison, Volunteers and other Service Excellence Liaisons during shift Maintain awareness of how to direct patients that do not show up in My Patients for Surgery and Interventional Services Your experience
We hire people, not resumes
But we also expect excellence, which is why we require: High School Diploma or equivalent Minimum of two (2) years of experience in a customer service environment (preferably in a healthcare setting) Proficiency with computer and problem solving skills Preferred: Prior healthcare experience Bilingual proficiency (Spanish or other) Familiarity with medical terminology Your next move
Now that you know more about being a Service Excellence Rep on our team we hope you ll join us
At SCL Health you ll reaffirm every day how much you love this work, and why you were called to it in the first place

Our facilities do not discriminate against any person on the basis of race, color, national origin, disability, or age in admission or access to, or treatment or employment in, its programs, services or activities, or on the basis of sex (gender) in health programs and activities

Keywords: SCL Health, Denver , Service Excellence Representative, Sales , Denver, Colorado

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