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Digital Operating Center - Inside Auto Damage Estimator

Company: Allstate Insurance Company
Location: Denver
Posted on: July 15, 2019

Job Description:

Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job DescriptionAllstate Insurance Company has an exceptional opportunity for an Experienced Inside Auto Damage Estimator- Digital Operating Center in Denver, CO!

Combine your skills working with people and working with vehicles!

Think that working in the insurance field cant be exciting, rewarding or challenging? Allstate Insurance has an exciting career opportunity that will utilize your customer service and

auto technical skills to deliver on our promise to provide fast, fair, and efficient claim service. This opportunity is for an experienced and motivated collision

damage estimator who will complete estimates from photos, and negotiate supplements with repair facilities utilizing live-streaming video! If you have the passion to help

build the success of a great company, join the Allstate team. Location available: Denver, CO.

Key Responsibilities

Customer Service


  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

    File Documentation and Reporting

    • Summarizes documents and enters into claim system notes
    • Documents a claim file with notes, evaluations and decision making process

      Damage Estimating

      • Investigates basic and occasionally moderately complex files, reviews damage, takes photos, and determines reparability or total loss
      • Prepares damage estimates and locates parts for basic and occasionally moderately complex claims.
      • Prepares, reviews, reconciles and/or approves supplements
      • Conditions vehicles
      • May determine valuation of salvage
      • Evaluates diminished value in a basic or occasionally moderately complex claim

        Claim Payment Processes - Issuance and Authority

        • Processes claims payments
        • Initiates system generated checks and pays appropriate parties

          Negotiation and Settlement Guidance

          • Negotiates and settles basic and occasionally moderately complex claims in accordance with business unit best practices

            Other Projects and Responsibilities

            • May serve on a committee or project as appropriate
            • May participate in one or more basic or occasionally moderately complex special assignments
              Job Qualifications


              • Bachelors degree in related field preferred or equivalent experience

                •Minimum six months auto estimating writing experience.

                •Minimum three to six months experience in the automotive industry (service, mechanical, total loss, etc.)

                •General knowledge of automobile parts and repair techniques

                •Working experience of estimating platforms such as ADP, CCC, or Mitchell

                •Excellent verbal and written communication skills

                •Strong organizational and computer skills

                •I-CAR or ASE Certification, and/or Adjusters license are desirable

                •Bilingual and military candidates are strongly encouraged to apply

                What we offer:

                •Competitive Salary

                •Paid Time Off, 401(k) and pension

                •Medical, dental, and vision coverage

                * $2500.00 sign-on bonus for qualified external candidates.
                The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

                Good Work. Good Life. Good Hands®.

                As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

                Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

                Allstate generally does not sponsor individuals for employment-based visas for this position.

                Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

                For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.

                For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

                It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment

Keywords: Allstate Insurance Company, Denver , Digital Operating Center - Inside Auto Damage Estimator, Professions , Denver, Colorado

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