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Systems Support Technician - Tier 1

Company: Spectra Logic
Location: Boulder
Posted on: July 14, 2019

Job Description:

Systems Support Technician - Tier 1Boulder, Colorado Spectra Logic is a great company that values your skills, providing a work environment that is challenging and meaningful, with a culture that is casual and friendly.Spectra Logic Corporation is a storage industry leader, providing innovative data storage solutions for almost 40 years. We design and manufacture robotic libraries utilizing tape and disk technology to meet the backup needs of our diverse customer base. We offer a casual work environment with ample opportunity to learn and grow within the company, which is located in beautiful Boulder, CO.Who's on your team? Problem solvers. We have huge range of personalities with common traits, they love to solve problems, they enjoy learning, and they help each other. Most importantly, they are focused on helping our customers. Being located in Colorado shapes the team in many ways. The outdoor lifestyle is evident in peer-to-peer conversations and work area decorations! We do work hard; we work together, and enjoy the challenges presented. If problem solving all week and then enjoying all Colorado has to offer on your time off sounds like you, then you will fit in nicely on Spectra Logic's Service Delivery team. SUMMARY OF POSITIONWe are seeking a Tier 1 Systems Support Technician for our 24/7 Technical Support Department. Ideal candidate will thrive in a fast-paced environment while providing world-class customer service to resolve our customers' technical issues over the phone. You will also need to provide customers with full hardware and firmware support for all Spectra Logic robotic tape libraries and disk products. Basic Qualifications: Ideal candidates will possess the following essential skills: Excellent troubleshooting ability utilizing logical processes and error log analysis.Good understanding of SCSI and Fibre protocols and how they interface with hardware.Exposure to a variety of operating systems and backup software packages, and a general understanding of PC and server hardware.Knowledge of tape drives, disk products and RAID are required.Must possess the ability to clearly communicate technical topics both verbally and in writing. Previous customer service experience, preferably in a call center, would be beneficial.Experience as a backup, systems/network administrator or possession of an MCSE certification is a major plus.Fluent in another language, especially Spanish or French is also a major plus. Strong desire to provide world-class customer support is essential to the success of the Systems Support Technician candidate. Responsibilities: Answer initial incoming support phone calls. Respond to incoming customer emails. Perform technical analysis and troubleshooting of Spectra Logic hardware. Provide OS and backup software support. Take corrective action to provide timely resolution of technical problems. Actively participate in the escalation process. Follow-up on customer issues. Education/Experience: Four-year technical degree or equivalent work experience preferred. Prior technical experience and/or technical certifications and at least one-year industry specific experience is essential. Experience with Spectra Logic products and major backup software packages are a plus. Travel: This position is projected to have up to three weeks of travel per year. Status: Full Time, Direct Hire Exempt Position Schedule: This position is for day shift, primarily working Monday – Friday, 11am – 8pm. However, candidate must be flexible to work any day shift with start times that can vary between 5am – 11am.Why Spectra?Located in the foothills of the Rocky Mountains in Boulder, Colorado, Spectra Logic provides a career and work experience second to none. Chat about forecasting and bench marking while gazing at the fabulous view; work out on your own or with our trainer at one of the on-campus gyms; grab lunch or snacks onsite or challenge the CEO to a game of pinball; and grow your career with peers who are second to none. Privately held since its inception in 1979, Spectra is allowed to do what is right without having to satisfy Wall Street each quarter. That means our associates and customers come out as winners. Isn't it time you joined our winning team?Benefits: Spectra Logic provides a casual work environment, competitive salaries, and a compensation structure that rewards contribution and hard work. Our full benefits package includes 401(k), medical, life, AD&D, flex spending accounts, and company paid short and long term disability.Equal Employment Opportunities (EEO) Statement: Spectra Logic is committed to the practice and policies of equal employment opportunities in the recruitment, employment and promotion of all associates without regard to race, religion, sex, age, gender, minority, veterans, national origin or ancestry.

Keywords: Spectra Logic, Denver , Systems Support Technician - Tier 1, Professions , Boulder, Colorado

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