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On Call Emergency Communications Technician

Company: City and County of Denver
Location: Denver
Posted on: July 14, 2019

Job Description:

About Our Job This position closes July 11, 2019. Denver's 9-1-1 Emergency Communications Agency is staffed by public safety professionals who are trained to answer 9-1-1 and non-emergency telephone calls, as well as dispatch police, fire and paramedic resources. The 9-1-1 team works in partnership with Denver Police, Denver Fire and Denver Health Paramedics to ensure the safety and quality of life for residents, businesses and visitors in the City and County of Denver. A9-1-1 Emergency Communications Technician is an universal call taking position that provides emergency and non-emergency telephone and text assistance to individuals who are calling or texting Denver 9-1-1 for Police, Emergency Medical Services, and/or Fire and provides emergency medical dispatch triage and instructions over the phone. Technicians process a high volume of calls and texts, gathering information rapidly and entering it into the Computer Aided Dispatch (CAD) system accurately. Technicians also assess the priority for Police, Fire and/or Emergency Medical Services using exceptional listening, interviewing, and problem-solving skills while adhering to established procedures Important: Due to the extensive training for an Emergency Communications Technician, candidates applying for the On-call Emergency Communications Technician position must have worked as a full-time Denver 911 Emergency Communications Technician and successfully completed the probationary period. This position is an essential personnel position and performs full performance emergency and non-emergency telephone assistance to individuals who are calling or texting Denver-9-1-1 for Police, Emergency Medical Services, and/or Fire and provides emergency medical dispatch triage and instructions over the phone. Processes a high volume of phone calls and texts for the Police, Fire and Emergency Paramedic Departments under stressful and demanding emergency situations using the center's computerized telephone system. Determines the Police, Fire, Medical or multi-discipline nature of the call, and if medical attention is required, immediately begins using Emergency Medical Dispatch methods over the phone. Gathers information and rapidly/accurately enters it into the Computer Aided Dispatch (CAD) system. Works independently in interviewing the caller to accurately assess the urgency of the incident and the proper response required by Fire, Police and/or Emergency Medical Services (EMS). The Denver 9-1-1 Emergency Communications On-call position must be willing to work the following; Work a minimum of 16 hours per month; not to exceed 29 hours per week Receive and respond to requests to work on short notice. Work required hours on weekends, various shifts, and holidays Attend required training on systems and policy. Pay minimum of $20.20 / hour with no benefits, may be adjusted at the discretion of the agency head. Shift Incentive Differential: Not applicable The following are promotional opportunities within the agency after you've been in your current full time role for one year: 9-1-1 Dispatch Support Specialist - $22.08 - $32.14 Lead Emergency Communications Technician - $21.12 - $30.84 Police Dispatcher - $24.13 - $35.23 Police Lead Dispatcher - $25.23 - $36.84 Emergency Communication Supervisor - $61,360 - $98,176 About You About You: The ideal candidate will have: Ability to think quickly Ability to work under stressful conditions Ability to use critical thinking skills to make quick decisions Clear speech Hearing accuracy Ability to listen carefully Visual acuity Ability to deal with the public and user agencies Ability to remember oral and written instructions Ability to write clearly and spell correctly Developed typing skills or keyboard familiarity Ability to interface with the computer Ability to type and talk simultaneously Ability to remain calm while dealing with frightened, hysterical or angry callers We realize your time is valuable so please do not apply if you donot have at least the following required minimum qualifications: Education: Graduation from high school or possession of a GED Certificate. Experience: Previous Denver 9-1-1 experience as an Emergency Communications Technician (aka Operator) and successful completion of probation and two years of public contact experience dealing with individual problems and applying policies, procedures, and or legal guidelines, and one year of computer user experience in a Microsoft Windows computer operating system environment or comparable operating system. Licensure/Certification: Possession of CPR Certification prior to the end of academy training and successful recertification as required by the National Academy of Emergency Medical Dispatch (NAED) during the employment. Possession of EMD Certification issued by NAEDprior to the end of academy training and successful recertification as required by the National Academy of Emergency Medical Dispatch. Must pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment. Must take a test and pass every two years to maintain certification. About the Process: Below are the following steps in chronological order that will take place throughout the hiring process. You must pass each step-in order to move forward. Step 1: Complete your application. Step 2: Minimum qualification review. Step 3: Agency Review. Step 4: If applicant does not have a previous ECOMM test score, they will need to take one. Written (computer) assessment Go towww.nationaltestingnetwork.comand sign up for the ECOMM test. National Testing Network (NTN) offers a variety of testing locations and times, including evenings and weekends. For a step by step guide on how to registerclick here.For more information about the ECOMM go towww.nationaltestingnetwork.comand review the Candidate FAQs. Step 5: NCIC/CCIC check/review. Drug Screen Step 6: Final official appointment letter with start date. About Everything Else Job ProfileCN2517 911 Emergency Communication Technician To view the full job profile including position specifications, physical demands, and probationary period, click here. Position TypeOncall Position Salary Range$20.20 - $29.49 Starting Pay AgencyEmergency Communications Assessment RequirementAlphanumeric Data Entry The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.

Keywords: City and County of Denver, Denver , On Call Emergency Communications Technician, Professions , Denver, Colorado

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