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Help Desk Technician

Company: Compri Consulting
Location: Englewood
Posted on: February 15, 2019

Job Description:

Position: IT Support DeskEmployment Type: ContractLocation: South Denver Tech CenterResponsibilities include:

  • Fielding the following call types:
    • Password reset requests
    • Ticket status
    • Misc. ticket creation
    • Basic email replies
    • Clipboard duties
    • Assistance in handling simple problems or generic 'how to' questions
    • Resolving user name and password problems
    • Basic diagnosis and troubleshooting
    • Uninstalling and reinstalling basic software applications though remote connection
    • Verifying proper hardware and/or software setup
    • GPS vehicle navigation troubleshooting
    • Troubleshooting device calls to determine hardware, software, application, and/or connectivity issues
    • Troubleshooting applications on IHS (in-home service) devices either through a remote connection or diagnosing issue over the phone with the IHS technician
    • Determining if call flow increase(s) could be a potential Incident and how to report the potential Incident to the correct team
    • Properly build IHS device(s) for designated IHS users in the fieldRequired:
      • Experience: 2-3 years doing similar to the above
      • Traits: Analytical, inquisitive, focused, high energy
      • Education: H.S. Diploma and Computer coursework (applicable certifications) or College Degree (minimum 2yr and some experience) or 4yr degree
      • Schedule: Ability to work any day of the week, Mon-Sun (4AM-10PM) as shift is not determined yet - provided by Dice Troubleshooting, customer service oriented, ticket status

        Keywords: Compri Consulting, Denver , Help Desk Technician, Professions , Englewood, Colorado

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