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Genesys Platform - Developer / Analyst IVR/Call Flow development

Company: Oracle
Location: Denver
Posted on: January 13, 2019

Job Description:

Work with Oracle*s world class technology to develop, implement, and support Oracle*s global infrastructure.As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems. Prepare flowcharting, perform coding, and test/debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. BS or equivalent experience in programming on enterprise or department servers or systems.*Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.*ORACLE'S GLOBAL IT TeamSenior Programmer Analyst - Contact CenterDevelopmentResponsibilitiesAs partof a Oracle Global IT - Contact Center Development team, provides technicalexpertise in identifying, evaluating and developing systems andprocedures that are cost effective and meet user needs. Configuressystem settings and options; plans and executes unit, integration andacceptance testing; and creates specifications for systems to meetbusiness specifications. Designs details of automated systems. Mayprovide consultation to users in the area of automated systems. Maylead cross-functional linked teams to address business or systemsissues.Provide leadership and expertise in evaluating anddeveloping complex business problems, frequently operating at theleading edge of technology. Recommends and justifies major changes toexisting automated systems. BS or MS degree or equivalent experiencerelevant to functional area. Eight or more years of relatedexperience recommended.Preferred Skill SetExtensive experience in IVR/Call Flow developmentJAVA, J2EE, IVR, VXML, DTMF, Call transfer etc.Experience in Genesys Framework and Platform TechnologiesExperience with Telephony and Networking Technologies preferredExperience with CTI/Screen pop and Outbound campaign preferredExperience with Genesys SDK preferredAny scripting/development languages are a plusActual experience Java IDE (Integrated Development Environment) such as EclipseActual experience with Waterfall and / or Agile development methodologies.Assists with analyzing complex business problems to be solved with automated systems**Job:** **Information Technology***Organization:** **Oracle***Title:** *Genesys Platform - Developer / Analyst IVR/Call Flow development***Location:** *United States***Requisition ID:** *18001GA9*

Keywords: Oracle, Denver , Genesys Platform - Developer / Analyst IVR/Call Flow development, Professions , Denver, Colorado

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